check box is not showing at checkout

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is facing an issue where a checkbox is not appearing at checkout in Greek on their WooCommerce site, although it appears in English.
Solution:
We have identified that the issue is not caused by WPML. The problem arises because WooCommerce blocks rely on JavaScript translation files (.json files), which are not fully supported by WPML String Translation. Consequently, the site loads the native WooCommerce translations. In this case, the Greek translation for that string is incomplete. To address this, you can contribute to completing the translation at WordPress translation project.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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Tagged: Known issue, Not WPML issue, WCML

This topic contains 3 replies, has 1 voice.

Last updated by Marcel 2 weeks, 5 days ago.

Assisted by: Marcel.

Author	Posts
October 26, 2025 at 6:34 pm #17519739
vassilisN	Background of the issue: I am trying to resolve an issue on my website hidden link where a checkbox is not appearing at checkout. I have previously sought assistance from your AI, but it did not resolve the issue. Symptoms: Checkbox is showing in English but not in Greek. Questions: Why is the checkbox is not showing in Greek but only in English? I have activated this option at Checkout Page Under—>Display Option at Checkout page there is a section says: Require checkbox What steps can I take to make the checkbox appear at checkout in Greek language and not only in English?
October 26, 2025 at 7:01 pm #17519748
vassilisN	The checkbox is present in English but not in Greek at the checkout page of the woocommerce.
October 28, 2025 at 7:25 am #17524413
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, do you have a staging site where I can have a look? I would eventually also need to request temporary access (WP-Admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help and check if some configurations might need to be changed Your next answer will be private which means only you and I have access to it. ❌ Please backup your database and website ❌ ✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. ✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen Best Regards, Marcel
October 31, 2025 at 2:32 pm #17536196
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thanks for providing access! This issue isn’t caused by WPML: https://wpml.org/errata/woocommerce-multilingual-cart-page-strings-not-translated-when-using-blocks/. The string in question isn’t part of the page content itself. It appears because WooCommerce blocks rely on JavaScript translation files (.json files), which aren’t fully handled by WPML String Translation. As a result, the site loads the native WooCommerce translations — and in this case, the Greek translation for that string is incomplete: hidden link Best regards, Marcel