Credits not showing up in WP

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This topic contains 3 replies, has 1 voice.

Last updated by Mihai Apetrei 4 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author	Posts
March 10, 2025 at 4:29 pm #16797549
dawnV	Background of the issue: I am trying to get my credits to transfer to my environment. Between last week and today, I have lost 100k credits trying to transfer them to my instance. I keep getting told to delete keys and reregister, but it always breaks. Link to a page where the issue can be seen: hidden link Symptoms: I lost 50k credits last week and 50k today. I expected to see 52k credits, but instead, I got 2k. Questions: What do I need to do to make the credit transfer work consistently? Where did my 100k credits go and how do I get them back?
March 10, 2025 at 4:31 pm #16797585
dawnV	Can anyone help me with this?
March 10, 2025 at 4:51 pm #16797700
dawnV	Now my site is showing as unregistered: New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-unable-to-parse-data-to-service-response/
March 10, 2025 at 7:58 pm #16798416
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I'm sorry to hear that you're experiencing this, and I'm here to help you resolve it. Those credits probably got stuck. So, please let me explain why I think this situation with the credits might be happening. An automatic translation account ID is created when you initially install and set up WPML. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. I was able to find two different automatic translation accounts: one had 50k credits, and one had 12k credits. I moved them back to your main WPML.org account, and you should see them here (http://wpml.org/account/). You already had 460k credits, and with the 62k credits credited, you now have a total of 522k credits. Now, please go here (https://wpml.org/account/sites/) > remove the current site key for the staging domain > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know if that works for you. I'm creating a new ticket for the "unable to parse data" error message as it is a different topic: https://wpml.org/forums/topic/split-unable-to-parse-data-to-service-response/ Mihai Apetrei

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