hi. i have translated all custom fields on my page but one of them not showing translation. Is field Pool. Is translated but i cant see it on page. I contacted with support of my theme and they do everything what they could. All strings are translated but me and they dont know where to find a problem. Help please
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
In case you are using a Caching plugin, did you already try to clear the Cache of the website?
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Further, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider or use a plugin like the following, just make sure the server has enough free disk space: https://wordpress.org/plugins/wp-staging/
If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider or use a plugin like the following, just make sure the server has enough free disk space: https://wordpress.org/plugins/wp-staging/
If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
one more question, if i dont have translated some properties then i dont see it in polish version of webpage. for example im going to properties list then i switch lang for polish and i see only translated properties. it is possible to setup WPML in this way to see also original non translated yet properties?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
The only options we have for those fields are the settings at WPML > Settings> Custom Field Translation.
It can be the case with other plugins that create custom fields that in some cases, untranslated fields show up in the original language on translated content, but in this case, this seems not to be possible.
This is more related to how the custom fields are coded and not to WPML.
On WP Residence it appears to be necessary to first configure the fields properly and further translate them on String Translation which is why WP Residence suggest setting all fields to "Translate" in their documentation for WPML.
Somehow the "Translate" settings seem not to work with Dropdown, so we need to set them to "Copy" which means that at the moment that you translate the post, this Dropdown setting is copied to the translation - otherwise the Dropdown would be empty on the WordPress Editor on the translated post and this is why the field does not appear.
The actual translation of the dropdown value and the field label is then translated on WPML > String Translation.
You didnt understood me. In my last question Im not askink about custom fields, i asked about whole property advertise. Look at the pictures. On english original page i see all properties list. On polish translation i see only translated properties. But i would like to see in polish version also not translated yet properties. Is somewhere in WPML that option available?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I am sorry for the misunderstanding, yes this is possible.
Please go to WPML > Setting > Post Type Translation and set "Properties" to "Translatable - or fallback to default language if a translation does not exist".
Hello. Thanks for this advice.... it works. I only found one small problem which you can see on pictures. In polish version Properties which are not translated have only one main picture. What option i have to change to get all gallery pictures in not yet translated properties?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
This seems to be a compatibility issue between WP Residence and WPML when using the fallback option for properties.
I can offer to provide a test site with WPML on which you can install WP Residence and we try to recreate this issue and escalate it internally to our Compatibility Team for further revision.
It is mandatory for me to confirm that this issue persists on a new WordPress install in a minimal setup, which means that we are handling a general issue.
Would you be able to provide the Theme and its plugins for this test?
Hi. yes i can do this. So if i good understood you. you will give me acccess to fresh test wordpress site where i need to install and register my WP residence theme. Yes? And you will test it.
