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This topic contains 3 replies, has 2 voices.

Last updated by Andrey 1 year, 8 months ago.

Assisted by: Andrey.

Author Posts
October 11, 2023 at 6:36 pm #14561475

marikaK

Tell us what you are trying to do?
Hello!
I am following documentation below to reset WPML.
I stucked in the first step, because I can't delete all the translations.. WordPress keeps spining and nothing happens. Tried to clear WP rocket cache and browser cache as well.. How to solve this?

Is there any documentation that you are following?
https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#:~:text=Go%20to%20WPML%20%E2%86%92%20Languages,secondary%20language%20from%20the%20database.

wpml-database.JPG
October 11, 2023 at 7:48 pm #14561783

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you temporarily deactivate all the plugins except WPML and try this again?

If this doesn't help, it is probably the error behind it. The first step is to enable the debug log. You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

Please backup your database before making any changes. Let me know what you see after the debug mode has been enabled.

October 12, 2023 at 6:18 am #14562681
marikaK

Thanks, Andrey, for Your help! This is solved- I was able to delete everything! 🙂

Only now I have a one more problem from the same documentation..
I pushed the reset button as it is mentioned in last step. Everything else is deleted, but there is notice with information: Please contact WPML support. Screenshot in attachment.

Could You please assist with this?

New threads created by Andrey and linked to this one are listed below:

https://wpml.org/forums/topic/split-please-contact-wpml-support/

Reset-wpml.png
October 12, 2023 at 12:43 pm #14566159

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Glad to hear that it works now. Since this ticket is closed, I opened a new one here:
https://wpml.org/forums/topic/split-please-contact-wpml-support/