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Supporter timezone: Europe/Zagreb (GMT+02:00)

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This topic contains 3 replies, has 2 voices.

Last updated by Bruno Kos 1 day, 20 hours ago.

Assisted by: Bruno Kos.

Author Posts
September 30, 2024 at 6:38 am

fernandoJ

Background of the issue:
We have installed WPML on our site hidden link. We are trying to use it alongside the YITH plugin.

Symptoms:
When we activate WPML, the filter (YITH plugin) appears and then suddenly disappears on the page hidden link.

Questions:
Why does the filter disappear when WPML is activated?.

Also when we activate WPML the flags on the menu appears with symbols.

September 30, 2024 at 7:23 am
September 30, 2024 at 11:31 am #16235888

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.

September 30, 2024 at 5:46 pm #16237392

fernandoJ

Hi Bruno, Yes you can do it.

October 1, 2024 at 7:17 am #16238596

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

This has been escalated to our 2nd tier team team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.