Header Content Not Showing in Translation Editor

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 0 voices.

Last updated by Kor 1 week, 6 days ago.

Assisted by: Kor.

Author	Posts
April 10, 2025 at 3:48 pm #16919703
yahya-kemalk	Background of the issue: I have purchased the WPML plugin and I’m currently using it in development mode to run tests on my website. The Turkish version of the site is working fine, but I’ve encountered an issue where certain content does not appear in the translation editor on the English version. The header section may be built using custom fields or a custom structure within the theme. Symptoms: The content defined in the header section is not showing up for translation in the English version of the site. Questions: What is the best way to make sure the header content is translatable with WPML? Should I make adjustments via Advanced Custom Fields (ACF) or edit theme files to resolve this issue?
April 14, 2025 at 12:53 am #16927065
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.