Hi, Automatically remove the " Menu language switcher"

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the 'language switcher' is automatically removed from the menu after adding it.
Solution:
We recommend the following steps to identify and resolve the issue:
1. Create a full backup of your website.
2. Disable all plugins except for WPML and its add-ons.
3. Check if the issue persists.
4. If the issue is resolved, reactivate your plugins one by one and check after each activation to identify the plugin causing the issue.
5. If the issue still occurs with only WPML plugins active, switch to a default WordPress theme like TwentySeventeen and test again.
It is best to perform these steps in a staging environment if possible.

If these steps do not resolve your issue or if the solution does not seem relevant, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
December 21, 2023 at 4:44 pm #15112315
josephN-9	I am trying to: add 'language switcher' to my menu but I noticed it always automatically remove that
December 21, 2023 at 8:44 pm #15113379
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. This should not change on its own once you saved it. This issue looks to me like it could be either caused by server-related causes or a compatibility issue between WPML and (at least) one of the active plugins or the active theme. Can you please let me know if this issue happens even when only the WPML plugins are active and you are using a default WordPress theme? Please try the following steps so that we can test for a compatibility-related issue: - create a full website backup - disable all plugins except WPML and its add-ons - check if the issue is happening again  - if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue If the issue happens even with the non-WPML plugins disabled: - leave all the non-WPML plugins deactivated  - switch to a default theme like TwentySeventeen  - try to recreate the issue now If you have the chance, it would be best to do this in a staging (testing) environment. Please let me know how that goes and if following any of these steps solved your issue or brought any change. I will be waiting for your response. Kind regards, Mihai Apetrei