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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to automatically translate content on your site using WPML and find yourself redirected to add credits despite already having them set, this might be due to an issue with the automatic translation account ID.
Solution:
We recommend checking if your WPML installation or any recent changes might have created a new automatic translation account ID, causing your credits to be associated with a previous ID. Here’s what you can do step-by-step:
1. Visit your WPML account page at https://wpml.org/account and use the "add/remove credits" option to move your credits back to your WPML.org account.
2. Then, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one.
3. Go to your website's backend, under Plugins > Add new > Commercial, unregister WPML using the old key and re-register it using the new key.
4. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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Last updated by Mihai Apetrei 1 week, 2 days ago.

Assisted by: Mihai Apetrei.

Author Posts
February 5, 2025 at 8:57 am #16669422

omicronV

Background of the issue:
I want to automatically translate the entry 'How to Configure a Newsreader' on my site hidden link using WPML. I have credits set for the site.

Symptoms:
I get redirected to add credits for the site, even though credits are already set.

Questions:
Why am I being redirected to add credits when I already have them set for the site?

February 5, 2025 at 10:35 am #16670187

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

I'm sorry to hear that you are going through this, and I'm here to help you resolve it.

Those credits probably got stuck.

So, please let me explain why I think this situation with the credits might be happening.

When you initially install and set up WPML, an automatic translation account ID is created.

If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account.

On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account?

Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key.

Now, you can re-add the credits to your site by following the steps here:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

Please let me know if that works fine for you.

Mihai Apetrei