I couldn't assign the bought credits to the following website

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Tagged: Credits

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Assisted by: Mihai Apetrei.

Author	Posts
January 13, 2025 at 1:24 pm #16588567
simonL-29	Background of the issue: I am trying to assign bought credits to my website hidden link for translation with DeepL using WPML. Symptoms: I cannot fully assign the credits to the website as shown in the screen recording. Questions: Why can't I assign the bought credits to my website? How can I resolve the issue shown in the screen recording?
January 13, 2025 at 3:22 pm #16589296
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I'm sorry to hear that you're experiencing this, and I'm here to help you resolve it. Those credits got stuck. So, please let me explain. An automatic translation account ID is created when installing and setting up WPML. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. I found the credits on the older account and moved them to your current account. You should see them on the site now if you go to WPML > Translation Management > Tools (in the top-left area). Can you please confirm that you can see the credits in the backend of your site? I will be waiting for your confirmation. Mihai Apetrei
January 13, 2025 at 3:30 pm #16589363
simonL-29	Thank you very much! That worked! 🙂