I have credits available but it won't let me use them

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Last updated by Mihai Apetrei 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
March 3, 2025 at 5:09 am #16766711
aodhagang	Background of the issue: I am trying to use my credits to translate blog posts. The issue can be seen at this link: hidden link Symptoms: I have credits available but it won't let me use them. I expect to be able to use my credits, but it tells me I have none available. I can't translate my articles easily. Every time I use this tool I have issues. Questions: Why can't I use my available credits? How can I resolve the issue of the tool telling me I have no credits available?
March 3, 2025 at 4:03 pm #16769926
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I'm sorry to hear that you are going through this, and I'm here to help you resolve it. Those credits probably got stuck. So, please let me explain why I think this situation with the credits might be happening. When you initially install and set up WPML, an automatic translation account ID is created. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account? Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know if that works fine for you. Mihai Apetrei

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