I have facing issue I have buy the course in Spanish language but I have received email text in Engl...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client purchased a course in Spanish but received the email confirmation in English, leading to confusion about why the email was not in the purchased language.
Solution:
We advised the client that this ticket is a duplicate and recommended following up on the original ticket to keep the process organized and prioritize the initial inquiry. If the emails are sent via WooCommerce, the client needs to translate them as detailed in our documentation on how to translate WooCommerce emails. Additionally, we provided a custom Google search link for finding related issues on our forums.

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Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Mihai Apetrei 1 month, 3 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 4, 2024 at 9:50 am #16359684
kimberlyH-5	Background of the issue: I purchased a course in Spanish, but I received the email text in English. Symptoms: The email text was in English instead of Spanish. Questions: Why did I receive the email in English when I bought the course in Spanish?
November 4, 2024 at 10:03 am #16359832
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there, Thank you for reaching out! I can see that there’s already an open ticket for this issue here: https://wpml.org/forums/topic/i-have-facing-issue-i-have-buy-the-course-in-spanish-language-but-i-have-received-email-text-in-engl/ I understand how frustrating it can be to wait for a resolution. Since this ticket is a duplicate, it would be helpful for you to follow up on the existing one rather than opening new tickets. This way, it keeps everything organized, and your original ticket can remain a priority. If you could also mark this current ticket as resolved, that would be great. Thank you for your understanding and patience! Kind regards, Mihai Apetrei
November 4, 2024 at 10:25 am #16360147
kimberlyH-5	I have need to solve the problem
November 4, 2024 at 10:37 am #16360202
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Sure, I totally understand. Someone will assist you as soon as possible with the initially created ticket (this current ticket is a duplicate). At the moment, there's a pretty full queue of chats and live chats, so it can take a bit longer than usual to get a response. Please mark this ticket as resolved and wait for a response in the other ticket that was initially created (https://wpml.org/forums/topic/i-have-facing-issue-i-have-buy-the-course-in-spanish-language-but-i-have-received-email-text-in-engl/). If you prefer a live chat, I recommend that you mark that other ticket as resolved, too, and then you can try to get back to us a bit later with a new request (our system automatically assigns you to a live chat session as long as there's an empty spot in the live chat queue). If you see that your request will automatically turn into a ticket, that means that the live chat queue is full at the moment. I hope that all this information helps explain the situation a bit more.
November 4, 2024 at 11:03 am #16360355
kimberlyH-5	I have close the duplicate tickets please check the issue.
November 4, 2024 at 12:09 pm #16360802
kimberlyH-5	any update?
November 4, 2024 at 12:19 pm #16360923
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. As I mentioned above, this ticket is marked as a duplicate ticket. That is why I recommended waiting for a response in the first ticket (https://wpml.org/forums/topic/i-have-facing-issue-i-have-buy-the-course-in-spanish-language-but-i-have-received-email-text-in-engl/), especially if you need a quick reply. If multiple tickets are opened for the same request, they will drop in priority, and it will take longer for someone to handle them. I already have tickets in my queue and handle other tasks at the moment, too, so I will be more than happy to help you here, but it might take longer to respond than usual. If that's okay with you, I'll happily continue here. Please let me know if this email comes from WooCommerce directly or if you use a separate custom/premium plugin. If the emails are sent with WooCommerce, you might need first to translate them as explained here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/ I am also sharing a custom Google search that I created for you so that you can find existing tickets based on this exact same topic - you might not need this because the documentation URL I shared above might be all that you need. Still, I'm just sharing this in case you might find it helpful: hidden link I hope that you will find this information helpful. Mihai