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This topic contains 4 replies, has 2 voices.

Last updated by Bruno Kos 2 months, 2 weeks ago.

Assisted by: Bruno Kos.

Author Posts
September 20, 2024 at 6:04 am

valentinB-22

Background of the issue:
I have translated the product template but it not full translated.

Symptoms:
The product template is not fully translated.

Questions:
Why is the product template not fully translated?

September 20, 2024 at 6:50 am
September 23, 2024 at 7:58 am #16207801

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.

September 23, 2024 at 10:14 am #16208635

valentinB-22

yes, please fix it ASAP

September 23, 2024 at 1:12 pm #16209843

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

This is escalated to our 2nd tier team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.

September 24, 2024 at 8:53 am #16213207

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

When trying to debug this, we found out that the following no longer applies:

- Visit the French product page: hidden link
- Click on the "2 Avis" (review section) tab.
- Notice that the tab does not function as expected when WPML is enabled.

Because this doesn't even work when WPML is not active, it doesn't take us that bottom tab. Can you record a video using tool such as hidden link to show us or to explain the issue again?