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Tagged: Exception
This topic contains 4 replies, has 2 voices.
Last updated by Bruno Kos 2 months, 2 weeks ago.
Assisted by: Bruno Kos.
Author | Posts |
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September 20, 2024 at 6:04 am | |
valentinB-22 |
Background of the issue: Symptoms: Questions: |
September 20, 2024 at 6:50 am | |
September 23, 2024 at 7:58 am #16207801 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you. |
September 23, 2024 at 10:14 am #16208635 | |
valentinB-22 |
yes, please fix it ASAP |
September 23, 2024 at 1:12 pm #16209843 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
This is escalated to our 2nd tier team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you. |
September 24, 2024 at 8:53 am #16213207 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
When trying to debug this, we found out that the following no longer applies: - Visit the French product page: hidden link Because this doesn't even work when WPML is not active, it doesn't take us that bottom tab. Can you record a video using tool such as hidden link to show us or to explain the issue again? |