Maybe you are facing this issue because of compatibility conflicts. To confirm, please follow the steps below on your staging (test) site, if possible, and let us know your feedback.
a) Backup your staging (test) first[Mandatory]
b) Switch for a moment to a WordPress default theme like 2025
c) Deactivate all the plugins that are not related to WPML, except Elementor and WooCommerce
d) Then check whether the issue exists or not
e) If the issue is gone, activate the plugins as a group of three or four to find which one has an interaction issue
f) Switch back to the original theme of the site
Thank you for the credentials. I was able to access the staging site backend and performed a few rounds of testing in a minimal setup (Elementor, WooCommerce and WPML plugins are only active).
I have one question. Please check the attached images. The products are loading in a different order than the latest created order.
So, please visit the Shop page on the staging site (hidden link) and confirm whether it is showing the expected results in Chinese under the minimal setup.
Yes, I saw it. It should be products added at the same time because they are ranked first by the latest product. It may be due to the first sorting being (date) and the second sorting being (name). I only have the sorting switch option in the Mentor editor and there are no other sorting rules, or you can see if there are any methods to make their sorting consistent. Thank you
Thank you for the updates. To make sure, have you selected the *Sort by most recent* option in Appearance >> Customize >> WooCommerce >> Product Catalog >> Default product sorting? Please check the attached image for more details.
We are still working on this bug. The ticket has been escalated to our second-tier team for further investigation. We will get back to you as soon as possible. Please wait.
