Can not translate the content when site hosted on WP Engine

This thread is resolved. Here is a description of the problem and solution.

Problem:
There are some issues when translating the content with ATE/CTE and the site hosted on WP Engine with object caching.

Solution:
We are aware of the problem and working on the solution meanwhile, please follow this errata https://wpml.org/errata/conflict-translating-categories-with-object-cache-on-wp-engine/

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Tagged: ATE

This topic contains 19 replies, has 3 voices.

Last updated by sorenP 1 year, 10 months ago.

Assisted by: Sumit.

Author	Posts
May 19, 2023 at 6:35 am
sorenP	Issue with automatic translations
May 19, 2023 at 9:00 am
May 19, 2023 at 9:59 am #13677695
sorenP	Hi Shekhar. My issue is marked as [Waiting for user feedback]. Please let me know what do you need from our part.
May 19, 2023 at 10:00 am #13677837
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I am waiting for your confirmation if the site move is complete. Can you confirm it? Thanks
May 19, 2023 at 10:01 am #13677841
sorenP	Yes.
May 19, 2023 at 12:13 pm #13679125
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I am discussing this issue with our 2nd tiers and I will update you as soon as I will have further update. Thanks
May 22, 2023 at 6:31 am #13686425
sorenP	Thank you for the update!
May 23, 2023 at 9:00 am #13696153
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Our 2nd tier checked the issue and suggested that this might be happening due to server-side cache, so can you please disable any cache available on the site and try to translate the page? I look forward to your reply. Thanks
May 23, 2023 at 10:36 am #13697351
sorenP	I will check and let you know the results.
May 24, 2023 at 5:43 am #13704049
sorenP	I consulted with our hosting service (WP Engine) and the cache is by default disabled in the WP Admin area. So this could not be the issue. You already spotted the error with all plugins disabled so is not an external plugin either. Here is more information on WP Engine cache. hidden link
May 24, 2023 at 5:56 am #13704119
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for the details, I will pass the information to our 2nd tier. Thanks
May 25, 2023 at 1:01 pm
May 26, 2023 at 7:02 am #13720011
sorenP	Good Morning. Migration is in progress. I'll let you know when it's ready.
May 26, 2023 at 7:58 am #13720457
sorenP	Migration is ready. You can proceed with the work.
May 28, 2023 at 2:40 pm #13728129
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for the details, I will pass the information to our 2nd tier. Thanks