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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 3 replies, has 0 voices.

Last updated by Osama Mersal 1 week, 6 days ago.

Assisted by: Osama Mersal.

Author Posts
January 14, 2025 at 7:56 am #16591306

duyT-5

Background of the issue:
I am trying to complete the Vietnamese translation for my site hidden link using WPML. I have updated all WPML plugins to the latest versions. The post is manually translated, and I am not using automatic translation. I've set the Memory limit to 512MB and have tried to cancel the job, assign another translator, and repeat the process multiple times.

Symptoms:
The Vietnamese translation is not completed. The page is not displayed and is stuck with the status 'waiting for the translator' and 'In progress' even after I've completed 100% of the translation.

Questions:
Why is the Vietnamese translation not displaying even after completion?
How can I resolve the 'waiting for the translator' and 'In progress' status issue?

January 14, 2025 at 12:38 pm #16592923

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please try the following steps:

1- Edit the page in the default language
2- Add V2 to the page's title
3- Update the page
4- Delete the V2 and update the page
5- Update the translation using the translation editor

Kindly let me know if the above steps helped you fix the issue.

Best regards,
Osama

January 15, 2025 at 3:53 am #16595410

duyT-5

Thanks for your help. I've tried to change the title, and Save. I got the status : In progress - Needs update. Then I go to Translation to Translate the post again. 100% and click Complete Translation. I got the same status : In progress and cannot Completed.

Screenshot 2025-01-15 104658.jpg
Screenshot 2025-01-15 104619.jpg
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January 15, 2025 at 5:59 am #16595554

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama