Recently, in several plugins that we translate (Complianz and Dokan), not all lines that we have translated are displayed on the site. We've tried "translating strings", uploading translation files to the "languages" folder, and uploading the translation file using WPML. The lines themselves show up as translated in WPML. Of course, we also updated the files in the "Theme and plugins localization" section.
We also have problems with html markup. For the last six months we don't see it in the advanced translation editor.
P.S.: In the screenshot I'm attaching from Complianz, all the lines you see in English are translated from "string translation".
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Regarding this ticket, I will focus on addressing the translation issue. However, concerning the "Complianz" issue you mentioned, could you provide more details or clarification? This would be helpful in allowing me to create a separate ticket for that specific issue, enabling us to follow up and address it accordingly.
We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
I have successfully obtained a duplicator copy of your website, and I will now proceed with a thorough investigation. I will get back to you with my findings and any further actions required soon.
Thank you for being understanding and patient. I'm sorry for the delay, but I require additional time to thoroughly investigate this matter. I will get back to you as soon as possible.
I've identified the issue on our development site with a copy of your website. Could you kindly install the Dokan and Complianz plugins on our sandbox site here: hidden link
If it's feasible, please recreate the problem on that site so that I can escalate the matter to our second-tier support for a more in-depth investigation.
I apologize for any inconvenience and trouble this may cause.
We understand your request to replicate the problem on the sandbox site you provided. However, due to our current constraints, we are unable to dedicate resources to recreate the issue on the sandbox site at this moment.
We have already granted access to our test site where the problem is readily observable. You are welcome to perform any necessary actions on this test site to diagnose and address the issue. We believe this will provide you with a clear understanding of the problem and facilitate an efficient resolution.
We appreciate your understanding and cooperation in this matter and are looking forward to a swift solution. Please let us know if there is any other way we can assist you in this process.
I understand and apologize for any inconvenience you've experienced. I will proceed to escalate this matter to our 2nd Tier Support team for additional assistance. I'll get back to you once I have received their feedback and updates.
I have some feedback, and it pertains to the Belorussian language translation.
Based on the information provided on the WordPress polyglots table (https://make.wordpress.org/polyglots/teams/), the Belorussian translation is currently at 70% completion. Consequently, the plugin is encountering difficulties when attempting to load the translations directly from the local files.
We attempted to resolve the issue by changing the default language to Belorussian and disabling WPML, but unfortunately, the problem persists.
I kindly request that you reach out to the Dokan plugin author, as the issue persists even when WPML is deactivated.
The topic ‘[Closed] Not all translated strings are displayed on the site.’ is closed to new replies.
