Background of the issue:
Before putting the dev site onto the live site and translating, I want to check that the pages are translating OK after successfully translating just the home page into French. When I go to the home page and update the German version of the page, I clicked on the edit pen, it loaded in all of the translations and I was able to click the 'continue' button. I'm back on the English version of the page in wp-admin and I'm currently at over 30 minutes waiting for it to translate as it's just spinning round and round. I opened another tab and looked in 'Translations' on the left to see if it was stuck in a queue there and needed me to do something. I just got an error popup in the top right that said 'Job synchronisation failed' and then 'Jobs can't be loaded'. Please help.
Symptoms:
I have been waiting for over 30 minutes for the page to translate, but it is just spinning. I received an error popup saying 'Job synchronisation failed' and 'Jobs can't be loaded'.
Questions:
Why is the translation process taking so long and not completing?
What does the 'Job synchronisation failed' error mean and how can I resolve it?
6.5 hours. Still spinning. I've tried a different browser, deleting pages, recreating pages, translating, auto translating, manually translating. To be honest, pages are not copying correctly from the English versions even though all of ACF is setup correctly and has successfully translated the home page, and I'm pulling my hair out wasting hours on this just getting errors when it wants to. Please help or we will have to ask for a refund and find another supplier for a translation service. Thanks.
When I go to the page it says that it is waiting on me as a translator, but I can't get the page to translation load in the admin to acknowledge it.
Is someone available on live chat so I can go through the process as I don't want this to be the issue with rolling out all pages and some of them didn't correctly translate in the first place until I amended all of the ACF rules into expert with the assistance of one of your other team members. Thanks.
I need this resolving in the next hour, with clear steps on how to roll these out error free over the site, or we will be going live without the translation function. Thanks.
No assistance and not helped. I have spent 2 days and found a process of over 10 steps per page that allows it to kind of work.
I am finding this plugin fragmented and broken as sometimes it translated ACF areas in one language and on one page, but then on others it decides to not work on some elements.
I would appreciated a live chat to iron out these bug's with someone ASAP.
48 hours with no sufficient assistance 🙁 This is disappointing.
the site is now live, with 2 of the intended 5 translations and pages that aren't fully translated and links that don't stay within their language. Please contact for a live chat to resolve the outstanding issues. Thanks.
Thank you for your patience, while our wait time is higher than usual due to the observance of holidays.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
