Product addons disappear in translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where product addons disappear when switching languages on your multilingual website.
Solution:
If you're facing this problem, we recommend you follow these steps:
1. Navigate to Products -> Extra options.
2. Edit the "Extra balletjes".
3. From the top admin bar, select "All Languages".
4. Add the category in all languages.
5. Update the rule.
After completing these steps, the product add-on should appear correctly in all languages.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 5 months, 1 week ago.

Assisted by: Osama Mersal.

Author	Posts
July 17, 2024 at 1:16 pm #15966380
nathanO-5	Background of the issue: I am experiencing an issue with product addons on my website, which is under development. The problem occurs when switching languages using WPML. Symptoms: When I visit my website in the primary language (Dutch), all product addons are displayed correctly. However, when I switch to another language and click on the same products, the addons sometimes disappear. Clearing the server and browser cache temporarily resolves the issue, but deactivating the server cache does not solve it permanently. Questions: Why do product addons disappear when switching languages? How can I permanently resolve the issue of disappearing product addons?
July 17, 2024 at 1:48 pm #15966629
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please edit the translated product in the WordPress editor and check if the product add-ons are copied. If not, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
July 18, 2024 at 1:47 pm #15972901
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please check the access details because I got the following error. (Error: The password you entered for the username *** is incorrect.) Best regards, Osama
July 18, 2024 at 3:02 pm #15973271
nathanO-5	Sorry, I updated the password. It should work now.
July 18, 2024 at 3:14 pm #15973386
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. Please check the following steps: 1- Go to Products-> Extra options 2- Edit the "Extra balletjes" 3- From the top admin bar, select "All Languages" 4- Add the category in all languages 5- Update the rule After that, the hidden link">product add-on should appear correctly in all languages. Best regards, Osama
July 21, 2024 at 3:09 pm #15983403
nathanO-5	Thanks, it seems to work!