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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year, 4 months ago.

Assisted by: Noman.

Author Posts
October 11, 2023 at 12:55 pm

antoniosK-3

Hi. There is an issue with the change of language. When I am on a product page on a specific language and I change the language the product page crashes.

October 11, 2023 at 2:22 pm
October 11, 2023 at 4:14 pm #14560859

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for sharing the loom video. I can see the two issues in the video as follows:

1. Product image is missing.
2. Product attributes are not Sync.

To fix these issues, could you please try to follow the below steps and let me know how it goes:

1. Please take a backup of your site first for safety reasons.

2. Please go to WPML >> Settings > Media Translation section and make sure to select all the enabled checkboxes and press the Start button.

3. Please go to WPML >> Support >> Troubleshooting page and press the below buttons:
- Clear the cache in WPML
- [Products] Synchronize posts taxonomies
- Remove ghost entries from the translation tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information

4. Please go to WooCommerce >> WooCommerce Multilingual > Attributes tab and select the attribute in which you are facing an issue and press the "Synchronize attributes and update product variations" button if it's enabled.

5. If the still issue persists, please Go to Woocommerce >> WooCommerce Multilingual & Multicurrency >> Settings tab >> Troubleshooting link (bottom right) > Select the below options:
- Sync products variations.
- Sync products "gallery images":

Click on the 'Start' button.

6. Please clear all sorts of cache and see if this resolves your issue.

Thank you

October 11, 2023 at 4:34 pm #14560987

antoniosK-3

Hi. we have made customized translations of every image of products for alt text, description, main title etc. If we follow these steps that you propose we will loose all of these translations?

October 12, 2023 at 11:07 am #14565479

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

The image meta translation is stored in the database, and these steps do not delete it. However, we advise you to back up your site first for safety, or try it on a staging/test site first.

If you don't have a staging site, I can set up a test site on Cloudways server for you. I'll provide you with simple instructions to move your site there without impacting your live site.

Please inform me if you're interested

Thank you

The topic ‘[Closed] Product page crashes after switching to secondary language’ is closed to new replies.