Background of the issue:
I am trying to refund my account here. I expected to see a form when I click 'refund' in the modal asking why I want a refund.
Symptoms:
Instead, I only see the title of the form, so requesting a refund is not possible.
Questions:
Why is the refund form not displaying correctly?
How can I complete the refund process if the form is not visible?
To request a refund, you can go to https://wpml.org/purchase/refunds/
If you can't request the refund, please share a screenshot of what you are seeing so we can take a deeper look.
Also, if you need any assistance with WPML, we are here to help 🙂
Hello Milena,
Mercedes here, from the WPML Admin team.
Like my colleague Carlos explained, when you go to our Refund page and you see this dialog, you should click the link that says Proceed with my refund.
You may also need to complete the reason why you're asking for the refund.
Please make sure to do this to move forward with the request.
