Server 500 error using WPML in my WP stage page

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Exception

This topic contains 12 replies, has 2 voices.

Last updated by Mateus Getulio 1 year, 1 month ago.

Assisted by: Mateus Getulio.

Author	Posts
December 21, 2023 at 1:51 pm
openI	I'm getting server 500 error using WPML in my WP stage page. I have a VPS server and it has the min requirements for using WPML
December 21, 2023 at 2:27 pm
December 21, 2023 at 8:30 pm
December 21, 2023 at 8:31 pm #15113367
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, Please, take a look at my previous private reply and let me know when the replication process is done. Thanks.
December 24, 2023 at 11:28 am #15123551
openI	Hello, I've migrated the website but I can't see the spanish language as default. Desn't work when changing language too.
December 24, 2023 at 11:28 am #15123553
openI	Hello, I've migrated the website but I can't see the spanish language as default. Doesn't work when changing language too.
December 26, 2023 at 1:34 pm #15130230
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Thanks a lot for this, but actually the intention here is not to migrate the whole website, just copy the essential parts in order to replicate the issue. As you can check this message in the Sandbox dashboard: DO NOT MIGRATE YOUR SITE HERE Use this sandbox site to reproduce your issue in a minimal environment. Read more about how to reproduce issues to share with support: https://wpml.org/faq/how-to-reproduce-issues-and-share-them-with-wpml-support/ So, basically, we only need this setup: Bricks + Give plugins and WPML. May I kindly ask you to give it another try? If it is too difficult or laborious for you, just let us know and we'll proceed with the investigation. Keep us posted. Thank you!
December 26, 2023 at 6:52 pm #15130763
openI	Ok, sorry. It will take me sometime because we need so send the web to production. If you can please proceed with the investigation because we are getting many 500 errors Thank you!
December 27, 2023 at 3:45 pm #15132631
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, It seems the previous website URL hidden link is not working anymore. Could you please review it? I'm marking your next response as private, if you want to provide new login info. Looking forward to your reply.
December 27, 2023 at 3:55 pm
December 27, 2023 at 7:21 pm #15133273
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Thanks for your reply. It seems the problem is not reproducible anymore here: hidden link. Have you managed to solve it in the meantime? About the 'development site' banner, may I kindly ask you to try the steps described on this doc? https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/ Please let me know. Thank you.
December 27, 2023 at 7:28 pm #15133277
openI	The problem is still there, could you try switching languages here?: hidden link About the developer banner, I've just followed the steps you described before I contacted
December 27, 2023 at 8:03 pm #15133338
openI	Deactivating GiveWP PDF receipts solves the problem in my last test
December 28, 2023 at 3:46 pm #15135300
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Thanks for your reply. You're right, the GiveWP PDF receipts plugin is causing this conflict alongside with WPML. That's why I mentioned previously that the problem seems to be in your Bricks + Give WP setup, although I can't replicate it in a clean install: hidden link As a last attempt, may I kindly ask you to contact the Give WP support team and address the issue with them? Since it is related to their plugin, perhaps they will be more able to spot the cause of the problem and solve it. If they don't manage to fix it, just let us know and I'll escalate it to our second-tier team. Please keep us posted.
December 28, 2023 at 3:49 pm #15135303
openI	Ok Mateus, Thank you very much for all your help. I will come again if I the GiveWP can't manage it Best regards

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