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This topic contains 17 replies, has 1 voice.

Last updated by Itamar 8 hours, 8 minutes ago.

Assisted by: Itamar.

Author Posts
July 9, 2025 at 4:50 pm #17220394

zaimianz

A lot of errors occurred. Many contents cannot be translated.

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July 9, 2025 at 4:58 pm #17220528

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there,

Once we resolve the issue related to the other ticket you opened (https://wpml.org/forums/topic/i-need-technical-support-3/), please try again and let us know if you are still encountering those errors.

It’s possible that the errors are due to a connection issue, potentially caused by limits set on your server that may not allow a connection to the WPML APIs. If we fix that, the automatic translation should start working correctly, and you may not experience those errors anymore.

Please keep this ticket URL (https://wpml.org/forums/topic/split-unable-to-retrieve-job-details-file-size-limit-exceeded/) saved for easy access, and don’t hesitate to return here with updates once we address the issue in the previously mentioned ticket.

IMPORTANT: Please do not close or mark this ticket as resolved until we confirm that the issue is fully resolved. If the problem persists after we fix the other issue, we will need to investigate this further.

Mihai

July 11, 2025 at 2:55 am #17226149

zaimianz

OK please

July 14, 2025 at 6:33 pm #17235298

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I'll continue to help you with this issue.

In this ticket, we will handle the "Unable to retrieve job details. File Size Limit exceeded" issue.

Do you still need help with this issue?
If so, then please give me access to your site and tell me which page I should edit with ATE to see this problem.

If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

July 15, 2025 at 6:51 pm #17239471

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi, and thanks for the access details.

I was able to add the site key and register your site. I used this site key: 68e3768370
Please see the attached screenshot.

Can you please confirm it is Ok now, and if you need more help with the issue of this ticket: "Unable to retrieve job details. File Size Limit exceeded"?

If you still need help with this, please let me know which page I should edit with ATE to view this problem.

Regards,
Itamar.

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July 16, 2025 at 3:17 am #17239932

zaimianz

Yes, I have seen it registered.thanks

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July 16, 2025 at 3:23 am #17239947

zaimianz

When I review a translation, I get a file restriction error。And my translation work cannot be translated normally and is always in loading state.

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July 16, 2025 at 7:33 pm #17243612

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I can see this problem with the Default Kit job. I'm consulting our second-tier supporters about it and will get back to you once I have their reply.

Regards,
Itamar.

July 17, 2025 at 1:48 am #17243873

zaimianz

OK thanks

July 22, 2025 at 2:33 am #17257531

zaimianz

How's the result bro, I need to solve the problem as soon as possible, it's been a long time now

July 22, 2025 at 11:03 am #17258939

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I've sent a note to my superiors asking them to review this issue and not forget about it. I hope that they will respond soon. I'll keep you updated.

By the way, I checked the Default Kit template and can see it is empty. Please see the attached screenshot.

Are you aware of it?

Regards,
Itamar.

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July 23, 2025 at 1:40 am #17261484

zaimianz

Yes, my website theme is Avanam, which is used with these two plugins. It has many template elements, and I have never used the default suite.

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July 23, 2025 at 6:44 am #17261675

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

In this case, if you don't use the Default Kit template, I suggest you delete this job in WPML -> Translation Management -> Translation Jobs. Please see the screenshot: hidden link. As far as I can tell, this is the only job that receives the error "Unable to retrieve job details. File Size Limit exceeded." So if you don't use them, you can delete the jobs.

Is this a good suggestion for you?

Regards,
Itamar.

July 23, 2025 at 7:23 am #17262000

zaimianz

Ok, I'll delete them.

July 23, 2025 at 7:44 am #17262146

zaimianz

I have deleted the default suite of assignments, but many assignments still cannot be translated