Translation with a field in checkout field

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client updated their checkout field and plugin to WP page builder and encountered an issue with translating a specific text field from the MailPoet plugin, which is not appearing on the WPML string translation page. The text field in question is for receiving exclusive emails with discounts and product information.
Solution:
We identified that the text is sourced from the MailPoet plugin, which is currently not compatible with WPML. To address this, we recommend the following steps:
1. Ensure you back up your site.
2. Attempt the solution provided in this WPML forum thread: https://wpml.org/forums/topic/translate-mailpoet-to-enable-customers-sentence/#post-7448773
3. If the problem persists, consider the suggestions in another WPML forum thread: https://wpml.org/forums/topic/i-would-like-to-receive-exclusive-emails-with-discounts-and-product-information/#post-16002068
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by martinM-118 3 weeks, 5 days ago.

Assisted by: Noman.

Author	Posts
February 15, 2025 at 9:17 pm #16709701
martinM-118	Background of the issue: I have updated my checkout field and plugin to WP page builder. I have one text field I cannot translate. The field says: [] i would like to receive exclusive mails with discount and product information. I need to translate this mostly to Danish (Jeg ønsker at modtage eksklusive mails med rabatter og produkt informationer.), which is my main language, but also to other languages. Symptoms: I followed the guide at https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ but none of those steps helped me find this string and change it. Questions: How can I translate a specific text field in the checkout that is not appearing in the string translation page?
February 16, 2025 at 1:22 pm #16710744
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. It seems that text is coming from the MailPoet plugin which is not compatible with WPML as you can see here: https://wpml.org/plugin/mailpoet-3-new/ However, you may try to follow the below steps: 1. Please take a backup of your site and follow the steps from this thread: https://wpml.org/forums/topic/translate-mailpoet-to-enable-customers-sentence/#post-7448773 and see if this resolves the issue. 2. If the issue persists, you may try to follow the suggestions from this thread: https://wpml.org/forums/topic/i-would-like-to-receive-exclusive-emails-with-discounts-and-product-information/#post-16002068 Please let me know the results, Thank you
February 16, 2025 at 5:20 pm #16711117
martinM-118	Thank you, that solved my problem 🙂