Unable to register: Site key not matching

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to register their site with WPML due to a site key not matching, despite previous successful registrations.
Solution:
We recommend checking if different URLs are being used for the home and main URLs. You should generate a WPML key for each URL version, as this might resolve the issue. If you're experiencing this, you can find a helpful screenshot in our support forum or directly view the image here.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

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Last updated by Mihai Apetrei 2 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 19, 2024 at 10:40 am #16418234
de-kunst-collegasE	Background of the issue: I am trying to register my site with WPML. I have done this many times before, but I am facing an issue now. I tried deleting and registering again, but it did not work. Symptoms: Unable to register: Site key not matching Questions:
November 19, 2024 at 1:43 pm #16420017
de-kunst-collegasE	I don't see the screenshot you are talking about...
November 19, 2024 at 4:00 pm #16420630
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. You need to be on the WPML website, logged in, and then you should be able to see it in the private reply that I added above (https://wpml.org/forums/topic/unable-to-register-site-key-not-matching-39/#post-16419906) but you can also find the image here: https://wpml.org/wp-content/uploads/2024/11/16419906-Screenshot_2024_11_19_at_15.25.22.png I added it via a private reply so that only you and me will see those links.