This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing issues with saving and creating multi-language products with several hundred variations, which was taking a long time to complete.
Solution:
1. We confirmed that the issue had been tested on a site clone and the changes were working.
2. We instructed the client to edit a specific file by navigating to "Plugins -> Plugin Editor" and overwriting the mentioned code lines, emphasizing the importance of making a backup before making any changes.
3. We informed the client that we could not provide an ETA for the release that includes these changes, as the priority might be lower due to the lack of similar reports from other clients.
4. We updated the files on the client's site and asked the client to try saving the product again, noting that it should now take around 30 seconds without getting "stuck".
If you're experiencing a similar issue, we recommend you try the steps mentioned above. However, please be aware that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Related documentation:
This topic contains 33 replies, has 3 voices.
Last updated by Marcel 1 year, 3 months ago.
Assisted by: Marcel.
Author | Posts |
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January 20, 2024 at 6:09 pm #15207463 | |
Javier |
The client left the chat |
January 20, 2024 at 10:05 pm #15207721 | |
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, The reported issue is more than 1 year old. Are you using the latest versions of our plugins? See Plugins > Install > Commercial > Search for WPML Updates. To help you faster, I've enabled a private message for submitting the debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: Make sure to only use the private reply form to provide this information. Please do not paste the debug information directly into a comment on this ticket. Best regards |
January 21, 2024 at 1:04 pm #15208340 | |
Javier |
Hello Andreas, thank you for your kind assistance. Yes, the issue is over a year old, now is the time for us to update massively our prices on the website. I was hoping that after being escalated and after a year, it would be solved but it seems it is not . I launched an update of a product with 672 variations and it has run for over 24h with no result (the secondary language variations have not been updated correctly and the screen was in a permanent loop). Let me see how to make a private reply...not sure how |
January 21, 2024 at 1:09 pm #15208345 | |
Javier |
Where do I find the private reply form please? |
January 23, 2024 at 9:09 am #15214864 | |
Marcel WPML Supporter since 02/2019
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hello, My colleague Andreas is unavailable today so that I will take over your ticket. This was solved with WooCommerce Multilingual 5.1.0: https://wpml.org/forums/topic/variable-product-takes-a-long-time-to-save/page/5/#post-12827827. I activated the private input of the debug information to see which version you are running right now. You can add it as described here: http://wpml.org/faq/provide-debug-information-faster-support/ Kind regards |
January 23, 2024 at 4:07 pm #15218229 | |
Javier |
Hello, hope this is the private reply box... all my plugins are updated so I doubt the issue is coming from there but please have a look, thank you: {"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/fr.imagineoutlet.com","HomeURL":"https:\/\/www.imagineoutlet.com","Version":"6.2.3","PermalinkStructure":"\/%category%\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, zn_pb_templates, product, product_variation, shop_order, shop_order_refund, shop_coupon, shop_order_placehold, wpcf7_contact_form, r3d, gdpr_request, mc4wp-form, zn_layout, portfolio, documentation, gdpr_service, znpb_template_mngr","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, 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January 23, 2024 at 5:50 pm #15218490 | |
Marcel WPML Supporter since 02/2019
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, thanks for the debug info. You are using 5.3.2, so the mentioned issue should be solved already. I'm discussing this with our devs and let you know the next steps. We might need to replicate it again from scratch. Best Regards |
January 24, 2024 at 11:07 am #15221179 | |
Javier |
Thank you Marcel. I do suggest you make a full copy of our website so you can use the same product with the same variations (732). |
January 24, 2024 at 3:40 pm #15222807 | |
Marcel WPML Supporter since 02/2019
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hello, There is a performance improvement for variable products in release 5.3.3: https://wpml.org/download/woocommerce-multilingual-multicurrency/?section=changelog. Please install this version and check whether you can still reproduce the problem. This version has been available since January 22nd. Kind regards |
January 29, 2024 at 6:36 pm #15240279 | |
Javier |
Hello Marcel, Javier Petrement |
February 3, 2024 at 12:10 pm #15262028 | |
Javier |
Hello, please reply, thank you |
February 5, 2024 at 10:41 am #15265339 | |
Marcel WPML Supporter since 02/2019
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, sorry for the delay. I checked it with our developers, and we can't see why this release doesn't solve the issue on your installation. Would you please send an actual Duplicate package of your site with us? This way, we can test it locally and debug it in detail. Thank You! Best Regards |
February 6, 2024 at 3:20 pm #15272569 | |
Marcel WPML Supporter since 02/2019
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, the site credentials are not working. I receive "ERROR: User can't find.". Before we deploy it locally, I would like to confirm if the product "Ceramic premium table Skorpio" (id= 41103) is still a good example to confirm the issue. If you have a better example, feel free to provide it. Thank You! Best Regards |
February 6, 2024 at 3:57 pm #15272933 | |
Javier |
Hello, a good product to use as an example is this one: Ceramic table Skorpio hidden link It has 627 variations in English but the French version has 374 only... I don't understand why bobbywpml does not work, it does not work either on my side... Let me know if that works and I will now change my password on the production environement. Best Regards, Javier Petrement |
February 6, 2024 at 4:08 pm #15272958 | |
Javier |
Ok, password changed in production for my profile, you should be able to use the old one in the backup I sent you. Thanks! |