This thread is resolved. Here is a description of the problem and solution.
Problem:
The client added two new languages to their site and encountered issues with translations not being processed under the Pay-As-You-Go plan. Additionally, the client did not receive their monthly free credits despite having paid the invoice.
Solution:
1. We informed the client that there is a security limit for the Pay-As-You-Go plan which requires a partial payment if the amount of $100 is reached for the first time. This could be the reason why translations were not being processed.
2. We provided a link to the documentation on automatic translation invoices for the client to review: Automatic Translation Invoices.
3. We asked the client to provide debug information to help us resolve the issue faster, directing them to: How to provide debug information.
4. We clarified that the 2000 monthly free credits are part of the Pay-As-You-Go subscription and are discounted from the monthly usage, not prepaid credits.
5. We consulted with our second-tier support team regarding the missing monthly free credits.
6. We confirmed that Pay-As-You-Go had been re-enabled on the client's site and asked if they were able to use it again.
If the solution provided is not relevant to your case, either because it's outdated or it does not apply to your situation, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
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Last updated by 1 year, 6 months ago.
Assisted by: Andreas W..
