I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back-up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
The performance of the site's backend is correct, the performance problem can only be seen on the front end which leads me to believe there is a third-party functionality that might be causing this problem.
I kindly ask you to follow these steps in order to isolate the cause of the issue:
- Create a full backup of the site
- Flush all cache memory
- Deactivate all plugins, including the WPML ones
- Activate a default WordPress theme, like Twenty Twenty
- Activate the WPML plugins
- If the performance issue disappears, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit.
Could you tell me the results of the steps described above?
Hi there,
I'm happy to hear that you found the cause of the issue
Please visit this link: https://wpml.org/plugin/ where you will find a list of plugins verified by our compatibility team. If the 'Wbcom Designs – Shortcodes & Elementor Widgets For BuddyPress' plugins don't appear there, then I recommend you contact the authors and explain the problem. They can contact our compatibility team directly to find a solution.
