Why does your support system destroy the meaning of my messages to you?

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Known issue

This topic contains 10 replies, has 0 voices.

Last updated by Andreas W. 1 week, 1 day ago.

Assisted by: Andreas W..

Author	Posts
January 10, 2025 at 8:07 pm #16583240
henrikR-17	Background of the issue: I am trying to write a support ticket on this form, but when I press "Report Issue" everything I write gets re-written into non-sense. URL: hidden link Symptoms: Your support system re-wrote my message into non-sense, making it impossible to report issues. Questions: Why does your support system destroy the meaning of my messages to you?
January 11, 2025 at 8:39 pm #16584805
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Our apologies for this incident. The Support Wizard uses AI to assist you in opening a support request. If you are unhappy with the results or would not like to use this service, then you can cancel the wizard and create your ticket manually. In case you need further assistance, please let me know how I can assist. Best regards Andreas
January 12, 2025 at 4:47 pm #16586199
henrikR-17	I cannot see a way to undo or avoid the AI re-wording of my message!
January 14, 2025 at 5:04 pm #16594185
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies for the misunderstanding. I see that we no longer have an option to disable the AI generation. Take note that this wizard uses ChatGPT. Here is a quick guide: To prompt ChatGPT without causing misunderstandings, follow these tips: - Be specific with to avoid vague outputs. - Provide sufficient context - Write concise If the result is still not correct, I suggest you open the ticket and then drop another comment explaining the issue.
January 17, 2025 at 10:39 am #16605369
henrikR-17	The problem is that my text is gone, the moment ChatGPT has 'scrambled' it, so I will have to spend approximately the double time creating the support ticket...
January 17, 2025 at 4:24 pm #16607477
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Could you please let me know your original request?
January 18, 2025 at 2:37 pm #16609258
henrikR-17	It's probably https://wpml.org/forums/topic/why-does-wp-menus-sync-want-to-add-an-item-which-has-already-been-there-for-years/#post-16586206
January 18, 2025 at 3:26 pm #16609285
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hi, Take note, that we are waiting for the author of the plugin to fix this issue. We published a workaround for this issue here: https://wpml.org/errata/email-encoder-protect-email-addresses-and-phone-numbers-there-is-a-problem-connecting-to-automatic-translation/ Could you please give this a try? About WP Menus Sync: This feature will check for any existing menu items and then try to sync them. If you are getting unexpected results we might need to take a closer look. If so, please provide exact details about which item is unexpected. Best regards Andreas
January 18, 2025 at 6:37 pm #16609669
henrikR-17	Wouldn't it be more logical to post that reply on the other thread...?
January 18, 2025 at 6:48 pm #16609674
henrikR-17	You are asking me to choose " Secure only mails that occur within WordPress filters. (Not recommended) " I don't know if my emails occur "within WordPress filters", so I cannot choose that, just to avoid that WPML thinks that a menu item needs sync, when it does not need sync.
January 18, 2025 at 7:11 pm #16609684
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am sorry for the misunderstanding, but you expected the issue to come from the E-Mail Encoder Plugin, which likely is not the case I suspect. I only need to inform you that we have known issues with E-Mail Encoder and I suggest again that you apply the recommended workaround in case you have issues with using the Translation Management and the WPML Advanced Translation Editor. --- About this ticket: The ticket wizard uses tools like ChatGPT and I already replied about this issue earlier. Do you have any further questions about this topic?