Background of the issue:
I have a website in 3 languages (French, German, and English) using WooCommerce. I do not like the translations of the WooCommerce plugin in German, as it is using the Du-form instead of the polite form. I would like to change these strings, but I cannot locate them.
Symptoms:
The search does not retrieve the specific string I am looking for.
Questions:
Is there a way I can modify the WooCommerce plugin translations using WPML?
1. Can you please share the URL where I can see an example of the string that you want to change?
2. Can you also please let me know the exact phrase that you want to change?
3.I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.
Our Debugging Procedures
I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.
- Prior to granting us access, please ensure that the site files and database are backed up.
If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link
Thank you for your incredible patience as we work through this issue.
To help debug the problem, we would like to replicate your site on our local environment. There may be at least one active plugin or the current theme that is interfering with WPML.
I need your written approval to duplicate your site using a plugin called "Duplicator" and test it in a staging environment. Could you please confirm if this is acceptable to you?
Rest assured, the duplicated site will be deleted once we find a solution.
Additionally, please create a full backup of your website before you respond.
Sorry for the late answer. Before going into more investigations, I have a question: am I supposed to be able to translate and edit everything, or just things that are not included in the plugin translation (because they are editable from WooCommerce)? The labels are translated out of the box, but simply not the way I wanted.
Thank you for your follow-up question. I'm sorry for the delayed response. It's been a busy few days with a full queue.
With WPML, you are supposed to be able to translate and edit not only the texts that come with WooCommerce by default but also any additional text or labels introduced by plugins or your theme.
WPML gives you the flexibility to change these to match your company's communication standards better for the specific labels you mentioned that come pre-translated but not to your preference. Here’s how you can do that:
Using WPML’s String Translation: Navigate to WPML -> String Translation in your WordPress admin. Here, you can search for the strings you wish to change. If they are available, you can enter your preferred translations directly.
If the strings are not available in String Translation: It might be necessary to first ensure they are 'registered' for translation within WPML. This might require scanning the plugin/theme using WPML’s Theme and plugins localization, found under WPML -> Theme and plugins localization.
