Background of the issue:
I am trying to edit a page recently built with DIVI. After installing WPML, the builder gets disabled when I try to edit it. This issue occurs on different pages and has persisted for over a month, despite several updates. The builder only works when WPML is disabled. Link to a page where the issue can be seen: hidden link
Symptoms:
The DIVI builder is not working when WPML is enabled.
Questions:
Why does the DIVI builder get disabled when WPML is enabled?
How can I enable the DIVI builder while using WPML?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
It seems there is a conflict between WPML and another plugin or the theme you are using.
Could you please try running the site with minimal setup to see if the issue persists?
1) Disable any additional plugins that are unrelated to WPML and our add-ons. Open the Divi Editor. Does the issue persist?
2) If the issue goes away, start by reactivating the plugins one at a time, or activate them in small groups. This way, check where the issue reoccurs to see the plugin that is causing the issue.
Once we have identified the cause, we can then try replicating the issue and then escalate it internally. In this case, I will provide a test site with WPML.
Hi,
Unfortunately disabling all other plugins except WPML didn't help, nothing changed. This is a development site and is a multisite, so I would like to ask you to have a look at it and try to find the issue there.
Best,
Asen
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further. Please make sure that you provide access to a Super Admin account.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I do see that there are some issue with loading the UI and it takes me a few approaches to try, but after all I am not have an issue with opening the Divi Editor on a English or Bulgarian page.
Is this the issue that you would like to report? If your issue is different, please provide more details, steps to take and a link to an example on which I can see the issue.
Is it possible to network-wide disable plugins on this Multisite for testing?
No, no delay, it gets disabled and cannot be enabled again. Please check this page: hidden link
It is called Актуално, and is the 1st page in the list in Bulgarian language. If I disable WPML and turn the builder on, it works. Then when I enable WPML again and try to edit this page, the builder gets disabled.
I have tried deleting it and creating a new one, didn't help. Also tried with other pages, sometimes they work, sometimes don't.
And yes, it's ok to disable plugins on network level.
