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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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Last updated by Shekhar Bhandari 1 month ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 15, 2024 at 3:13 pm #16514993

doronD

Background of the issue:
I moved my website from top10-forexbrokers.com to hidden link. WPML recognized the domain change. I am trying to translate pages using WPML's on-the-go plan.

Symptoms:
After translating pages, the translations do not appear on the live pages. Instead, I see a blank template, which was the same in English before I added content.

Questions:
Why are the translations not appearing on the live pages after moving the domain?
How can I ensure that the translations are displayed correctly on the new domain?

December 16, 2024 at 8:19 am #16516183

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you provide me an url where I can see the issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

December 16, 2024 at 3:46 pm #16518156

doronD

Sorry, not sure if you got my recent message. I need your email in order to open a wordpress user for you.
Please reply with the email.

December 18, 2024 at 1:41 pm #16526192

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Previous message was private so you might have missed it, you can use any fake email or shekhar.b@onthegosystems.com

Also, my public ip is 45.139.190.46 but it keeps changing so I suggest you to disable this ip restriction until the issue is solved.

While providing login details, please provide few pages examples of the page where the issue can be seen.

Enabled the private reply for you.

Thanks

December 18, 2024 at 3:58 pm #16526800

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Can you please provide few pages examples of the page where the issue can be seen too.

Also the login says "Unknown email address. Check again or try your username."

The topic ‘[Closed] WPML translates but translations missing’ is closed to new replies.