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Pre-sales Questions

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5,202 Responses to “Pre-sales Questions”

  1. Giorgio says:

    hi, i am using page builders for layout design and i would like to know if your plug in works well together in order to create multilingual sites.


    • Amir says:

      WPML works fine with page builder plugins, but right now, there isn’t an integrated translation interface for them. This means that if you want to have different hard-coded texts in these layouts, you’ll need to duplicate them and edit, per language. Will this work for you?

  2. AECuevas says:


    I’m about to purchase this plugin for the first time and would like to know if the translators that we can send text to for each page charge an extra fee per translation, so that I may know how much to quote a client in advance. Thank you.

    • Amir says:

      When you buy WPML, it doesn’t come with translation for your content. WPML lets you translate your content or send it to professional translation. We also offer translation via ICanLocalize – our human translation service. Prices are around $0.09 USD / word, but this depends on the language pair.

  3. Ralph says:

    I am using the genesis theme frameworks on wp.
    I would like to know the steps of installation on wp if I buy the wpml directly from wpml.org

    is it easy?

    • Amir says:

      Installing WPML is like installing any other plugin, by file upload. You can upload the ZIP file to your WordPress admin, or upload it manually using an FTP program. WPML runs smoothly with Genesis.

  4. motiva says:

    Hello, I just logged into my account only to discover I no longer considered a subscriber. I have no access to support or downloads. I’ve been a user since before the product was commercial, and according to an email sent 2/2/11 announcing the switchover, “All current clients, who are running and translating active sites, will receive a complementary subscription for the CMS edition. In other words, they won’t need to pay.”

    Is this correct? Or do I have to pay for a subscription now? I have purchased subscriptions for other sites that have started up after the product went commercial, but I thought this particular account was grandfathered. Please respond as I have an urgent issue I need support with.


  5. Sri says:


    I have a website and the site will be translated into 5 languages: French, English, Spanish, German and Chinese. All content is editable from the back office independently for each language: text, images, downloadable files and videos. Please let me know WPML plugin satisfies our needs?

    • Amir says:

      Yes, this is exactly what WPML does. It lets you add multiple languages to a single WordPress site and lets you translate your content from the WordPress admin.

      Since WPML uses different posts for different languages, you can create different versions of your images and videos and upload each to its language.

  6. motiva says:

    Hello, If I upgrade to WPML lifetime, I need to know that it will work. I am losing translations on my pages every time I do an update. I see from the forums that from Dec 2013 through Feb 2014 this was a major issue affecting lots of people. Has this been fixed? I can’t purchase the product is this will be an issue and will have to find an alternative solution to my language capabilities on the site. Thanks.

    • Amir says:

      When you update WPML the content of your site should NEVER be lost. It’s the same, no matter what account type you have. I need to see the sequence of operations that you’re doing and a description of how content is lost. Have you reported it in our forum? If so, can you please paste a link here?

  7. David Coll says:


    I’m looking for a multi-lingual site plugin at the moment and yours seems to fit the bill. However, will it automatically translate my woo commerce pages? I also use the woo themes training plugin which hosts lessons, quizzes and certificates – will your site automatically translate these?



    • Amir says:

      WPML doesn’t translate your site’s content automatically. It lets you translate content, or send content to offsite translators. WPML will handle all the standard WooCommerce pages. Meaning, it generates the ‘shop’, ‘cart’ and similar pages automatically for you, so that your visitors see the entire checkout process in their language. These are not really ‘content’ pages, but pages with shortcodes that display the standard WooCommerce functionality.

      Is this what you meant to ask?

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