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Pre-sales Questions

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7,265 Responses to “Pre-sales Questions”

  1. Hi, I’m interested in buying WPML. One thing I care a lot in my WP sites is site performance, so I prefer manually to concatenate and minify every JavaScript file in single files, so only one request is made. I also use a very few plugins that enqueue scripts and styles on the frontend ( actually no plugins ). From sites I’ve seen using WPML I see that it enqueue some JS in WP. So my question is is there a way to disable the enqueue of the script without digging into the plugin’s code ( it would be terrible if I need to to it on every update ). Something like option “don’t load JS”, so I don’t have to search for and remove hooks on every plugin update.

    Best, Ico

    • Agnes Bury says:

      Hi Chrysto,
      Thanks for your question. Sorry, but we don’t have this option and we don’t plan to add it, as disabling javascript would make WPML useless in most of its features.
      You can buy WPML, check it out and if it doesn’t meet your requirements use the refunds policy program:
      http://wpml.org/purchase/refunds-policy/

  2. Mansoor Sadiq says:

    Hi
    I am developing a WP site, I need to implement both multilingual and multi-currency options. Site is based on the theme

    http://themeforest.net/item/book-your-travel-online-booking-wordpress-theme/5632266

    This theme has the provision to use your multilingual plugin, but not programmed for multi-currency option. Theme uses woo-commerce.

    I am looking to purchase the plugin for both options , please guide me for the functionality and cost.

    1. I need to make my site multilingual and with multi-currency option in the following way,
    Option 1. The site automatically translated to the language and currency from the country it is being accessed, please inform is it possible
    Option 2. I can put a drop down on site header so that user can select the language and currency, I want site to be translated and show items cost accordingly.

    Please guide

    Mansoor

  3. Paul Lindqvist says:

    Hi! I wonder if there is possible to buy WPML VAT free if you have a valid VAT ID ?

    Kindest Regards
    Paul L.

  4. Rebekah says:

    Hi,

    I build custom themes depending on what the clients like. Is there a possible way that I could test this plugin to know if this has all the features I need to make my clients’ websites multilingual?

    Hoping to hear from you.

    Thanks and regards,
    Rebekah

  5. deisterD says:

    Hi WPML team,

    I’ve purchased the plugin a few months ago. Where can I download the files again?

    Many thanks.

  6. The Sweeper says:

    Does this plugin allow for translation without having to create a separate folder? And will it provide a unique URL for the page in that language?

  7. Emilie says:

    Hi !

    We are developping a website for a client and he allready has a WPML plugin. Although he doesn’t want to communicate it to us. Can I use another licence we have and he will switch to his licence once we deliver him his licence ? Won’t there be any bug ?

    Thanks ! Emilie

    • Agnes Bury says:

      Hi Emile, sure you can. You can use your license for all the sites you are building. And from technical point of view it is still the same plugin so no worries.

  8. Radu says:

    Hi

    Can I update from Multilingual CMS to Multilingual CMS Lifetime?

    Thanks

  9. Gary says:

    this is a presales question for a new site, not mine. I didn’t see the answer yet, but can we use our own translators?

    thank you

    • Agnes Bury says:

      Hi Gary, WPML doesn’t translate your contents automatically.
      WPML provides you an interface allowing to translate all your WordPress elements: posts, pages, menus, tags, categories, custom post types, custom fields, different strings etc. So WPML makes you WordPress site multilingual but doesn’t translate your contents. To translate your texts you have to possibilities:
      1. To provide the translations yourself or your own tranlators
      2. To send a post/page to our professional translators from ICanLocalize service. This is integrated with WPML so you can do this directly from your WordPress admin and you also receive it directly to your WordPress.
      Here you will see a video how it works:
      http://www.icanlocalize.com/site/services/wordpress-translation/

  10. Gary says:

    can we use our own translators?

  11. Frank says:

    Hi,

    I am using the X theme from http://theme.co/x/. I am doing a very basic website but i want to be sure that not only is it compatible, but i would need support in case stuff does not work. I am very beginner level at this point!!

    thank you

    • Agnes Bury says:

      Hi Frank,
      the X theme is not in our WPML theme compatibility list so I cannot assure you that it will work fine. In general

      To translate your post/pages, categories, tags, menus etc you don’t need your theme to be WPML fully compatible. But currently the themes offered in the WP marker are more and more sophisticated and offer more and more custom options. These to be translated require the presence of so called wpml config file. Some developers can create this file themselves, while for others it is a challenge. This is why we ask theme authors for their help here. When a theme author provides his/her theme with such a file your works is easy – all the theme depended strings will appear in our String translation module.

      Our WPML supporters can help you to create such a file but only for simple cases. It is difficult to predict how complex is X theme.

      You can take a risk and buy WPML, try to use it with X theme with the help of our supporters but if it turns out not to satisfy your needs you can ask for a refund:
      http://wpml.org/purchase/refunds-policy/

      You will need to buy CMS version, blog version probably won’t support all the translation for strings provided with this theme.

  12. Hello.
    From what I understood, if I pay the USD$79 WPML, next year I’ll be able to renew it for USD$20/year (apróx 50% of USD$39)?

    Is this correct?

  13. Gary Harding says:

    this is not for my site. do you have any customer examples we can see?

  14. James Looney says:

    I’m working with my son’s elementary school to update their website to become multilingual. And have 2 questions:
    1) Is there a way for me to try this plugin out for a short time to make sure it behaves as we’re expecting before trying to purchase?
    2) Does a public school qualify under your description for a non-profit organization?

    Thanks.

    • Agnes Bury says:

      Hi James, thanks for your interest in WPML an you questions.
      1) Not in its pure form but if you want to see it in action there is a way… Let me explain. We are also the authors of Toolset pugins. And some of our Toolset demo sites (which are available for free) use WPML.
      Please go here:
      http://discover-wp.com/

      and choose one of these:
      Bootstrap Real Estate
      Bootstrap Commerce

      they use WPML. This way you will be able to see WPML in action.

      You can also buy WPML and if it doesn’t satifies your need we have a refunds policy:
      http://wpml.org/purchase/refunds-policy/

      2) I think it qualifies but I’m not 100% sure. It would be best if you could contact our non-profit organization department directly saying about your case. You can use the form here:
      http://wpml.org/purchase/non-profits/

      Please note that the queue for free license is quite long so even if you qualify it can take ‘a while’ to activate the subscription.

  15. Almudena says:

    Hi!
    I’m using WPML with Real Homes theme, however I don’t have an account because a former developer bought the plugin, and I don’t have any chance to access trought this account to support.
    However , i have a compatiblity problem and when I enable this plugin, prices in carrousel dissapear. According to the theme support: “Looks like the WPML plugin is modifying the posts query globally”. Please, I need help to do multilingual my website and avoid this problem.

    Thanks in advanced!

    • Agnes Bury says:

      Dear Almudena,
      It’s very hard to provide technical support over comments. Unfortunately there is no way to include code snippets or follow up on the status. Besides I am a marketing specialist and don’t have needed skills to take a deeper look. Our supporters are more qualified and have tools to investigate the issue raised. There is no another way to help you with such a technical issue as re-post this in our technical forum. This way you can follow-up with the right support person. Visit: https://wpml.org/forums/forum/english-support and we will follow-up with you quickly.

      We sell WPML in a ‘developer license’ model which means that you pay once and you can use WPML on all the sites you are building and buying the license you get access to our support forum and updates. If your subscription was bought on behalf of another developer it means that he is the owner of the license and only he can access the support forum.

      Thanks for understanding.

  16. angelM-2 says:

    Do I have to have the “lifetime” version of wpml in order to change my revolution sliders to their respective languages?

    Thanks!
    Angel Medina

    • Agnes Bury says:

      Hi Angel,
      you need either CMS licence or lifetime license because handling sliders slings usually requires the present of so called ‘Strong translation’ module which is not available in the blog version. Sometimes to translate your sliders strings a so called wpml config file is required.

      Some developers can create this file themselves, while for others it is a challenge. This is why we ask theme authors for their help here. When a theme author provides his/her theme with such a file your works is easy – all the theme depended strings will appear in our String translation module.

  17. Gary Harding says:

    this is not for my site. Is there something built into the plugin which will allow me to do the multi language dropdown menu with the flags? That seems like such a perfect way to switch languages.

    Do I just need to pick a theme that has this built in, or is there another plugin I can add to make it do this?

    I saw a few of your pages like this one, http://wpml.org/documentation/getting-started-guide/site-navigation/customizing-wpml-navigation/, but it doesn’t seem to address this.

    thank you
    gary

  18. Gary Harding says:

    Is there something built into the plugin which will allow me to do the multi language dropdown menu with the flags? That seems like such a perfect way to switch languages.

    Do I just need to pick a theme that has this built in, or is there another plugin I can add to make it do this?

    I saw a few of your pages like this one, http://wpml.org/documentation/getting-started-guide/site-navigation/customizing-wpml-navigation/, but it doesn’t seem to address this.

    thank you
    gary

  19. Ali Demirci says:

    Hi we are in go global program and developing our themes wpml ready. But yesterday our account expired. Now we need to apply program again from here http://wpml.org/documentation/theme-compatibility/go-global-program/ or will you renew our account again? Thanks for your helps

  20. Alison says:

    Hello,

    I’m making sites for a couple different friends. Can I buy one lifetime license in my name and use it on their sites?

    Thanks!
    Alison

    • Agnes Bury says:

      Hi Alison, yes you can. We sell WPML in a ‘developer license’ model which means that you pay once and you can use WPML on all the sites you are building and buying the license you get access to our support forum and updates.

  21. Gary says:

    Could you possibly fix the broken image link on this page so I can see what it says?

    http://wpml.org/documentation/getting-started-guide/site-navigation/custom-html-for-menu-items/

  22. Francois says:

    Hi,

    We wish to renewal our subscription that you have mark as : Account renewal per year @ 15$ in the comparative chart yet the only option is to pay 29$.

    What are we missing ?

    Regards,

    Ducktape

    • Agnes Bury says:

      Hi Francois,
      thanks for asking. It looks as you missed your renewal date. You can renew your blog subscription for $15 but only before your current subscription expires.

  23. Mehmet Ilbaysozu says:

    Hi,
    I will change my personal website to a wordpress template and want to add multilanguage plug-in. I checked your website and would like to buy unlimited lifetime pack. But before I finalize my decision, I want to make sure about couple of subjects.
    1 – Am I going to be able to use this plug-in for all my existing and future wordpress websites once I buy $195 pack?

    2 – Do I have to buy a seperate installation service for the plug-in or can I install it on my own?
    If you install it, how much does that cost?

    3 – Where will the plug-in be installed? to a specific template or to my hosting provider for my wordpress themes?

    Thanks in advance for all your answers and assistance.

    Regards…

    • Agnes Bury says:

      Hi,
      1. Yes. You can use it for all your websites and the site you are building for your customers.
      2. You install the plugin yourself. Here are the instructions:
      http://wpml.org/faq/install-wpml/
      3. You install the plugin in your WordPress, the same way to install any other plugin.

      I hope that helps. Don’t hesitate to ask me any other questions you have.

  24. Amir says:

    No problem at all. Your site can load any font needed. You specify the font in the CSS file and it’s pretty easy to load the right font for the right language. You can achieve this using a single CSS file if you prefix the CSS rules with the language name.

    After you buy WPML, create a support ticket about this in our technical forum and our developers will guide you through this. You can refer them to the answer here for guidelines.

  25. kazimE says:

    Hi I don’t know which category for support ticket – could you assist me with this transaction right now? I need this asap – I cannot wait please

    Thank you

  26. Agnes Bury says:

    You ask about the possibility to upgrade, right? As I explained it in my reply to your previous comment please feel free to do so from your WPML account.

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