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Pre-sales Questions

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7,306 Responses to “Pre-sales Questions”

  1. evelyn says:

    I made the purchase. Got a do not reply email with my invoice. However, there are no instructions on where to download. I discovered that it can be downloaded on the wpml.org page by logging into my account. Question. What is my account name and password? No email content has that info. I’ve tried my wordpress login. Was denied and had to wait 20 minutes before trying again. Typed in my email address. It denied that as well. I’m frustrated before even trying your pluggin out.

    • Agnes Bury says:

      you should have received an activation email. There are two options: it landed in your spam folder (please check) or you made a typo when entering it during purchasing process.
      Please use this link to recover your password:

      and in the meantime we will check your case manually in our system.

      • Agnes Bury says:

        We just checked it. The email was sent. It should be in your spam folder. Or you can use the recover password link to change the password.

  2. Gary says:

    I am concerned about how Arabic menu items will work on a site with English and Spanish, meaning Arabic is Right to Left and the rest are not. How is this handled normally?


  3. tian-enL says:

    To get automatic updates, you need to register WPML for this site.

    Not certified

    • Agnes Bury says:

      Hi there, what is your question? Do you have any problems to set this? If so, please contact our WPML support forum. If this is however a pre-sales question, could you please reword it for me to understand. Thank you.

  4. Mührwaldt Mitzlinger says:


    is it possible to somehow test the product to get a “look and feel” of it and see whether it fits our (i.e. our customer’s) needs before making the decision to buy it or not?

    • Agnes Bury says:

      thank you for your interest in WPML and your question.
      We don’t provide access to test version in its pure form but we are also the authors of Toolset pugins. And some of our Toolset demo sites (which are available for free) use WPML.
      Please go here:

      and choose one of these:
      Bootstrap Real Estate
      Bootstrap Commerce

      they use WPML. This way you will be able to see WPML in action.

  5. Johannes says:

    i need this plugin to be sold to end customers… is the Multilingual CMS Lifetime for that purpose?

    • Agnes Bury says:

      Hi Johannes, thanks for your question. It depends.
      If you are a WordPress developers and build sites for your customers, yes, you need to buy only one license and use it for all your sites. Either CMS version or Lifetime. CMS version will expired after the first year whereas lifetime wont’.
      If you want to sell your themes on theme stocks, the rules are different. Theme authors can now include a WPML installer screen from within their theme. This makes it easier for their clients to install our plugins and also can help them (the authors) earn a bit of money. More information can be found here – http://wpml.org/documentation/support/embedded-installer-authors/

  6. Johannes says:

    Hi, i need this plugin for several projects that are sold to customers. do i need the Multilingual CMS Lifetime? is this for this purpose?

    • Agnes Bury says:

      I just relied to your previous comment. Please let me know if you need to know anything else. I will be happy to explain.

  7. Marcel says:


    i am thinking about to buy your wmpl plugin, but i have a question before. What happens when im not renew the subscription after a year ? will i be forced to renew it or it doesn’t work anymore the plugin ?

    Thanks and sorry for my bad english.

    • Agnes Bury says:

      no it will not stop working. It is only your WPML account which will expire. Your WPML plugin lives a separate life in your WordPress.

      You need a valid account to download WPML and get our support. Without a valid account, any WPML version that you already downloaded will continue to work normally in your sites. Nothing will stop working. Please note that a valid account is required to download any WPML version. Without a valid account, you cannot access our downloads section.

  8. Rajkumar says:


    we are running this site (http://hireemiratis.com/) both English and Arabic.
    we used the free WordPress plugin Transposh for translation

    The problem we facing in Arabic version, when we applying job, posting job, posting resume registration or login if anything goes wrong that is if we miss any fields or wrong username passwords, after the submission the site goes to English version automatically.

    any URL that contains (wp-login.php?) is not translating to Arabic?

    these are some example pages not translating to Arabic.
    [http://hireemiratis.com/wp-login.php?action=register ]

    can we fix that problem with wpml plugin? we want make sure this plugin will make a perfect bilingual site?


    • Agnes Bury says:

      Hi Rajkumar, WPML works differently than Transposh WordPress Translation. First of all WPML deosn’t translate your content automatically. You provide the translations. In WPML settings your can chose the default language of your admin for each user independently and also interdependently from your front-end language. But you log in to your WP dashboard as to any other WordPress account.

      • Rajkumar says:

        so, we don’t get this problem right? we can translate the website completely right?
        this is the registration page. its now in English. can we translate that too Arabic?

        I am having doubt because the url contains “wp-login.php?” how the translations work?

        and one more, can we use this plugin in more than one website?

        • Agnes Bury says:

          Hi again,
          it is possible to create a login page for each language but more custom work is required. The general steps would be as follow:
          You should create your custom template file for a page and assigned it to your regular page. If all the custom strings contained in that page are coded using gettext functions (__ or _e etc) they will appear in appropriate language. You can use this filter to force your WP to use your custom page to login instead of the standard login page http://codex.wordpress.org/Function_Reference/wp_login_url

          It is recommended to use get_permalink(your_page_id) in your filter instead of hardcoding the page URL. This way WPML will use the URL in appropriate language.

          As you can see these are very technical instructions so it would be better to raise this issue in our WPML support forum once you have bought WPML. But the general answer is: yes, this is possible.

  9. Kevin Maines says:

    We have a wp theme that was coded by psd2html.com for us and it includes your wpml plugin. It is already ready to be updated, but we don’t have the purchase code, so the coder says we need to purchase it and get a new purchase code. If we purchase it for our client will it be transferrable to them or will they have the same problem?


    • Agnes Bury says:

      Hi Kevin, your WPML site will work without this code. You need to purchase a WPML subscription to get access to support forum and updates. You are the owner of the WPML subscription and you shouldn’t share it with anybody else. It will allow you to install WPML on different sites for different customers. So if your WPML site was already registered with a code purchased with another company and you don’t need to upgrade it or contact our support forum is it ok to use WPML. But if you would you like to be able to make updates automatically, yes, you will need to register it again with your code.

  10. Kevin Maines says:

    I wasn’t sure if you saw my question earlier.

    We have a wp theme that was coded by psd2html.com for us and it includes your wpml plugin. It is already ready to be updated, but we don’t have the purchase code, so the coder says we need to purchase it and get a new purchase code. If we purchase it for our client will it be transferrable to them or will they have the same problem?

  11. Assam says:

    2 Quick questions .

    I am planning for the Multilingual CMS Lifetime . Wondering if you will run any black friday offers .

    How does the translation work ? Do we translate every word manually or the plugin takes care of it automatically (To be specific , Arabic language)

    Thank you

    • Agnes Bury says:

      Hi Assam,
      thanks for your interest in WPML and your questions.
      No, we don’t plan any offers like these, more details here:

      WPML doesn’t translate your contents automatically.
      WPML provides you an interface allowing to translate all your WordPress elements: posts, pages, menus, tags, categories, custom post types, custom fields, different strings etc. So WPML makes you WordPress site multilingual but doesn’t translate your contents. To translate your texts you have to possibilities:
      1. To provide the translations yourself
      2. To send a post/page to our professional translators from ICanLocalize service. This is integrated with WPML so you can do this directly from your WordPress admin and you also receive it directly to your WordPress.
      Here you will see a video how it works:

  12. James says:

    Will this translate widgets just like it translates Custom post types w/o any difficulty?

  13. Amir says:

    No problem at all. Your site can load any font needed. You specify the font in the CSS file and it’s pretty easy to load the right font for the right language. You can achieve this using a single CSS file if you prefix the CSS rules with the language name.

    After you buy WPML, create a support ticket about this in our technical forum and our developers will guide you through this. You can refer them to the answer here for guidelines.

  14. kazimE says:

    Hi I don’t know which category for support ticket – could you assist me with this transaction right now? I need this asap – I cannot wait please

    Thank you

  15. Agnes Bury says:

    You ask about the possibility to upgrade, right? As I explained it in my reply to your previous comment please feel free to do so from your WPML account.

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