Have a question? Need clarification? Leave a comment here and get an answer.
39,427 Responses to “Pre-sales Questions”
Hi Team
i nee some answers:
1. The pro version supports 3x production site but i need the plugin for only one site. Can you offer just for one site for reduced price?
2. suppose if i dont renew the plugin license after a year .. what happens ? are all my translated pages deleted/gone?
3. Will the switch work after the license expires?
Hello,
I’m sorry, but we don’t offer a package for a single site that includes automatic translation.
To answer your questions:
If you choose not to renew, you can continue using WPML. However, you won’t have access to plugin updates or our support forum.
Regarding your question about “switch” — are you referring to the language switcher? If so, yes, it will continue to work. Everything will function the same, as renewals are only required for receiving updates.
Please note that we can’t predict what might happen in the future if you update WordPress but do not update the WPML plugins.
So, if I intend to upgrade the plan I subscribed to a higher plan (e.g., from Multilingual Blog to Multilingual CMS), is it possible to do so easily and quickly without affecting anything on the website, especially the existing translations?
If so, is the payment for the upgrade just the difference in price between the plans, or is the full amount of the higher plan charged?
Is there any kind of discount when renewing the subscription?
Hello John,
If you upgrade you can do it very easily from your WPML account page. You will see a link to do it for the difference only.
The renewal fee doesn’t have any discount. You will get charged the updated renewal fee, according to your new pan.
Please let me know if you have any other questions.
Hello WPML Support Team,
We are Discover Arabia, a Qatar-based company. Right now we want to translate our website into multiple languages. For this, our first choice is the WPML plugin. But I need some clarification before purchasing. My Question is
1. Does the WPML plugin work in the backend and on the front page?
2. We use the Booknetic plugin for the booking system. So is it working with Booknetic perfectly?
3. Most Important One, In other free plugins, we can translate our website, another page, and the booking section front page. But we need the translation in the booking section, not only on the front page but also on the backend page. So does it work on the backend page?
4. Last one: if it’s not work for which we buy, do you provide a refund?
Kindly let us know ASAP so we can make a decision about purchasing.
1. Does the WPML plugin work in the backend and on the front page?
Our plugin is designed to give you the tools to create your translations that are stored in your own database. Our plugins also has the necessary filters/hooks to ensure that your visitor’s online experience is consistent in any of the target languages that you have activated and translated content into. With this perspective, our plugin works in your systems backend to render the translated pages on the frontend using data stored on your WordPress site.
Other translation plugins will screen-scrape rendered pages and translate the strings dynamically or with previously translated content stored on their databases (offline). I hope this explanation helps you understand the difference between our architecture (backend) vs. other architectures (more frontend).
2. We use the Booknetic plugin for the booking system. So is it working with Booknetic perfectly?
Booknetic is not listed as a tested compatible plugin. However, I see that they have documented support for our plugin within their own plugin documentation. As we have not tested the plugin ourselves, we cannot guarantee 100% compatibility and if you should encounter troubles, we would be directing you to their own support for any compatibility issues. Having said this, I also do not see that we have any reported issues with regards to this plugin either.
3. Most Important One, In other free plugins, we can translate our website, another page, and the booking section front page. But we need the translation in the booking section, not only on the front page but also on the backend page. So does it work on the backend page?
It sounds like you are saying that you need to store a translated post type (e.g. backend) for each booking. As I mentioned in point 1 above, we do indeed create translated post types, taxonomies and plugin/theme options and dynamic strings and store them as separate database entries. This allows for each translation custom post type to have their own meta-data (e.g. custom fields) which is often required for more complex systems like e-commerce and booking plugins.
However, since I do not know your plugin nor do we have any record of it in our system, I cannot assure you 100% that you will get what you need. My best advice is to purchase the product knowing that you have a 30-day window to request a refund for any reason.
More here: https://wpml.org/purchase/refunds/
You should use the 30 days to fully test a dummy data set that reflects your own real data so that you can be assured that there is the needed compatibility.
4. Last one: if it’s not work for which we buy, do you provide a refund?
Currently I have 3 big and 8 medium sites running with WPML however I would like to offer them more translations options I think to use WPML IA, my question on this is, WPML offer and sandbox or test environment to test my websites with the translations method before I publish them?
I would like to know if it’s possible to receive a pro forma invoice for the annual WPML license subscription.
My company requires an invoice in order to create a purchase order in our ERP system, and we are unable to pay directly by credit card.
We need support for the Irish language please. Currently this is a road block for us, and with millions of Irish around the world it seems to be a logical step to add support. I am more than happy to assist with any internal Irish translations required to help this happen.
I wanted to do the manual translation but I do have a pre sale question. My website has almost 400 posts which need to be translated manually. By looking at the youtube videos I came to know that the manual translation is done via editor and the translation need to be converted by paragraph to paragraph so Its very hectic to do the translation when you have so much posts.
So I just wanted to know that is there any way which could save time and allows me to import the translated posts in bulk and then assign them to the orignal post. Or any other which could save time?
Hi Team
i nee some answers:
1. The pro version supports 3x production site but i need the plugin for only one site. Can you offer just for one site for reduced price?
2. suppose if i dont renew the plugin license after a year .. what happens ? are all my translated pages deleted/gone?
3. Will the switch work after the license expires?
Hello,
I’m sorry, but we don’t offer a package for a single site that includes automatic translation.
To answer your questions:
If you choose not to renew, you can continue using WPML. However, you won’t have access to plugin updates or our support forum.
Regarding your question about “switch” — are you referring to the language switcher? If so, yes, it will continue to work. Everything will function the same, as renewals are only required for receiving updates.
Please note that we can’t predict what might happen in the future if you update WordPress but do not update the WPML plugins.
Hello,
So, if I intend to upgrade the plan I subscribed to a higher plan (e.g., from Multilingual Blog to Multilingual CMS), is it possible to do so easily and quickly without affecting anything on the website, especially the existing translations?
If so, is the payment for the upgrade just the difference in price between the plans, or is the full amount of the higher plan charged?
Is there any kind of discount when renewing the subscription?
Hello John,
If you upgrade you can do it very easily from your WPML account page. You will see a link to do it for the difference only.
The renewal fee doesn’t have any discount. You will get charged the updated renewal fee, according to your new pan.
Please let me know if you have any other questions.
Hello WPML Support Team,
We are Discover Arabia, a Qatar-based company. Right now we want to translate our website into multiple languages. For this, our first choice is the WPML plugin. But I need some clarification before purchasing. My Question is
1. Does the WPML plugin work in the backend and on the front page?
2. We use the Booknetic plugin for the booking system. So is it working with Booknetic perfectly?
3. Most Important One, In other free plugins, we can translate our website, another page, and the booking section front page. But we need the translation in the booking section, not only on the front page but also on the backend page. So does it work on the backend page?
4. Last one: if it’s not work for which we buy, do you provide a refund?
Kindly let us know ASAP so we can make a decision about purchasing.
Hello
Our plugin is designed to give you the tools to create your translations that are stored in your own database. Our plugins also has the necessary filters/hooks to ensure that your visitor’s online experience is consistent in any of the target languages that you have activated and translated content into. With this perspective, our plugin works in your systems backend to render the translated pages on the frontend using data stored on your WordPress site.
Other translation plugins will screen-scrape rendered pages and translate the strings dynamically or with previously translated content stored on their databases (offline). I hope this explanation helps you understand the difference between our architecture (backend) vs. other architectures (more frontend).
More here: https://wpml.org/documentation/support/wpml-tables/
Booknetic is not listed as a tested compatible plugin. However, I see that they have documented support for our plugin within their own plugin documentation. As we have not tested the plugin ourselves, we cannot guarantee 100% compatibility and if you should encounter troubles, we would be directing you to their own support for any compatibility issues. Having said this, I also do not see that we have any reported issues with regards to this plugin either.
Here are our list of tested compatible plugins:
https://wpml.org/plugin/
It sounds like you are saying that you need to store a translated post type (e.g. backend) for each booking. As I mentioned in point 1 above, we do indeed create translated post types, taxonomies and plugin/theme options and dynamic strings and store them as separate database entries. This allows for each translation custom post type to have their own meta-data (e.g. custom fields) which is often required for more complex systems like e-commerce and booking plugins.
However, since I do not know your plugin nor do we have any record of it in our system, I cannot assure you 100% that you will get what you need. My best advice is to purchase the product knowing that you have a 30-day window to request a refund for any reason.
More here: https://wpml.org/purchase/refunds/
You should use the 30 days to fully test a dummy data set that reflects your own real data so that you can be assured that there is the needed compatibility.
Yes. More here: https://wpml.org/purchase/refunds/
Kind regards
Hello,
Currently I have 3 big and 8 medium sites running with WPML however I would like to offer them more translations options I think to use WPML IA, my question on this is, WPML offer and sandbox or test environment to test my websites with the translations method before I publish them?
Hello,
I would like to know if it’s possible to receive a pro forma invoice for the annual WPML license subscription.
My company requires an invoice in order to create a purchase order in our ERP system, and we are unable to pay directly by credit card.
Thank you very much for your help!
Hello
Please send your request using this form:
https://wpml.org/home/contact-us/contact-form/
Our accounts team can help you with the pro-forma.
Kind regards
We need support for the Irish language please. Currently this is a road block for us, and with millions of Irish around the world it seems to be a logical step to add support. I am more than happy to assist with any internal Irish translations required to help this happen.
Hello Robert,
WPML supports Irish and it’s also included in the languages for automatic translation
https://ate.wpml.org/mt_langs?_gl=1*1ndwwkz*_gcl_au*MTg0NzYxNzg5My4xNzQzNjgyOTAwLjEwMjY5Mzk0MjMuMTc0OTY2NjQ4Ny4xNzQ5NjY2NDg2
Is this what you were looking for?
Kind regards,
Hi,
I wanted to do the manual translation but I do have a pre sale question. My website has almost 400 posts which need to be translated manually. By looking at the youtube videos I came to know that the manual translation is done via editor and the translation need to be converted by paragraph to paragraph so Its very hectic to do the translation when you have so much posts.
So I just wanted to know that is there any way which could save time and allows me to import the translated posts in bulk and then assign them to the orignal post. Or any other which could save time?
Thanks
Hello
Yes, if you already have your translations prepared offline and are only looking to import and link them to original posts, then you can do so via various methods.
Please read this article for more info:
https://wpml.org/documentation/related-projects/wpml-export-and-import/
Videos of interest:
https://www.youtube.com/watch?v=f34HTBgMdPk
https://www.youtube.com/watch?v=rj6MNWWC1wM
Kind regards