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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has an ecommerce project named Glare, and they encountered an issue where the project name 'Glare' was incorrectly translated into other languages in their multilingual site setup using WPML. The client created a glossary entry to prevent this but was concerned about updating existing translations without incurring additional costs.
Solution:
We recommended the client to utilize the WPML glossary feature to manage how specific terms are translated, ensuring names like 'Glare' are not mistakenly translated in future content. For detailed steps on creating and managing glossary entries, visit How to Create and Manage Glossary Entries.
Additionally, to address the concern about updating existing translations without extra costs, we informed the client about WPML's translation memory feature, which prevents charges for re-translating the same content. The client can resend the pages for translation via WPML > Translation Management without being charged again for the same translations. For more information, visit How WPML Keeps Track of Your Translations.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

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This topic contains 3 replies, has 1 voice.

Last updated by Lukas Bachleda 2 months, 3 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
November 25, 2024 at 5:21 pm #16441439

Lukas Bachleda

Background of the issue:
We have an ecommerce project with jewelry named Glare on the page hidden link. We purchased credits and ran the automatic translation using WPML. The default language is Slovak, and we translated to Czech, Polish, and German.

Symptoms:
The name of the project, Glare, was translated into other languages, but it should not have been translated. For example, in the German version of the page (hidden link), Glare was translated to Blendung.

Questions:
Why was the word Glare translated when it should not have been?
Is there anything we can do to prevent the name Glare from being translated?

November 25, 2024 at 9:47 pm #16442050

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

One of my colleagues is going to take on your ticket. In the meantime, I would like to provide some helpful information.

Creating a glossary can significantly enhance the quality of translations. It should help with the problem you have faced. Here are some helpful links:
https://wpml.org/announcements/2024/08/how-to-get-better-translations-using-wpml-glossary/
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/

November 26, 2024 at 4:25 am #16442421

Lukas Bachleda

Thank you. So I have create a glossary entry like this: hidden link
But what's now? I would like to update the existing automatic translations, but don't want to pay 760€ for credits again. Is there a way?

If not, I think, it would be easier to run bulk update query directly in database, what do you think?

November 27, 2024 at 12:44 am #16447183

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

WPML has translation memory, so you should not be charged for already translated content:
https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/

You can try as a test: Go to WPML > Translation Management > select a page with that wording > and resend it for automatic translation.

Then, please check if the word has been updated in the translated versions.

Let me know how things go.

Mihai

November 27, 2024 at 7:08 am #16447554

Lukas Bachleda

Hello, seems like it fixed itself overnight 🙂 Thank you for help