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This topic contains 30 replies, has 2 voices.
Last updated by Andreas W. 2 days, 18 hours ago.
Assisted by: Andreas W..
Author | Posts |
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September 20, 2024 at 12:32 pm #16202928 | |
victoriaK-4 |
Background of the issue: Symptoms: Questions: |
September 20, 2024 at 7:35 pm #16204009 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Please try to edit and save the original products on the WordPress Editor and then open the translation editor again. If this does not solve the issue, it might be that a conflict between WPML/WCML and another plugin or the theme occurred. In such case, please make a copy/staging of the website and try running the website with minimal setup to see if the problem persists: 1) Disable any additional plugins that have nothing to do with WooCommerce, WPML and WPML's add-ons. 2) If the problem goes away, start reactivating the plugins individually or activate them in small groups. This way, check where the problem occurs again to see the plugin that is causing the problem. 3) If this did not resolve the cause of the problem, please switch to a standard topic such as Twenty Twenty-One to see if the problem may be related to the topic. Once we have been able to identify the cause, we can then attempt to replicate the issue and then escalate it internally. In this case, I provide a test site with WPML. If you are unable to set up a copy of your website, please let me know and I will be happy to support you. Best regards |
September 23, 2024 at 8:53 am #16208002 | |
victoriaK-4 |
Hi, I will test to disable additonal plugins 1 by one that have nothing to do with wordpress woocommerce wpml- |
September 23, 2024 at 2:17 pm #16210265 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Please let me know if further assistance will be needed and I would be glad to have a look into this issue on your staging site. Best regards |
September 24, 2024 at 9:10 am #16213332 | |
victoriaK-4 |
Hi Andreas, I have now tested to deactivate all the plugins that are not wpml and woocommerce. I tested another theme 2024 - the issue is still there. |
September 24, 2024 at 11:41 am #16214347 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Thank you for your message and your cooperation. There is not need to delete and reinstall WPML. Simply unregister the site at Plugins > Add new > Commercial in the top right corner (link text) and then register the site using the newly created site key. I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT The private response form looks like this: Next time you reply, click "I still need assistance." Video: Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. |
September 24, 2024 at 11:58 am #16214516 | |
victoriaK-4 |
Please let me know how to get you the user login for the staging in a hidden link. thanks! |
September 24, 2024 at 12:13 pm #16214577 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Sadly, I did not recieve any login information. The private reply form is now enabled again. The form looks like this: Next time you reply, click "I still need assistance." Video: |
September 24, 2024 at 12:23 pm #16214702 | |
victoriaK-4 |
I have left all the plugins deactivated . thanks |
September 24, 2024 at 11:53 pm #16217770 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
The provided password for this username appears not to be correct. Please verify the provided information. The private reply form is enabled again. |
September 25, 2024 at 3:28 pm #16221539 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, A question: Please take a look into the right sidebar when editing the product "Urban Bikepack Black" on the WordPress Editor. Here is set the WordPress Editor as translation method. This means, it is actually unexpected that the French translation opens inside the WPML Translation Editor and this job seems to be stuck. I see the same issue on the other mentioned products. Do I understand right, that these products should get translated with the WPML Translation Editor instead? If so, you need to switch the translation method on the original products. Best regards |
September 26, 2024 at 10:24 am #16224456 | |
victoriaK-4 |
Hi Andreas, Thanks for your reply. I reviewed all the products on the website - All the products are set to WordPress Editor as translation method. Yet all the other products except the 15 or so that had used Elementor show up in the wpml translation editior Woocommerce multilingual. |
September 26, 2024 at 11:45 am #16224797 | |
victoriaK-4 |
I think we have always used the wordpress editor since the beginning of using wpml. We have a developer who is a wpml expert, but he did not advise us to use the translation editor for the products. |
September 26, 2024 at 5:57 pm #16227138 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Ok, I am not sure why, but there was one job stuck. I was somehow unable to cancel it. So I opened the translated products on the WordPress Editor and clicked "Update" and this seems to have solved the issue. Please give it a test. Do I understand correctly that you will proceed using only the WordPress Editor for creating the translations? |
September 27, 2024 at 5:24 am #16228056 | |
victoriaK-4 |
Hi Andreas, Ok thank you, let me look on the staging site if I am able to see what you did and how it solved the issue. As it would be great to get this resolved. |