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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to use auto translation on your website, but it has stopped due to low credits even though you have purchased 200,000 credits. The purchased credits are not showing on your credit balance on the site.
Solution:
The purchased credits should be instantly available on your WPML.org account. You need to assign the credits from your WPML.org account to your registered site. Follow these steps:
1. Log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key (if it exists).
3. Log in to your site, navigate to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. It will generate the Key for your site, and you can also assign the credits using that popup.
6. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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Last updated by Noman 2 months ago.

Assisted by: Noman.

Author Posts
April 15, 2025 at 4:06 pm #16935403

tonyS-19

Background of the issue:
I am trying to use auto translation on my website hidden link, but it has stopped due to low credits. I have purchased 200,000 credits.

Symptoms:
The purchased credits are not showing on my credit balance on the site.

Questions:
How soon are credits added to my website after purchase?

April 15, 2025 at 4:40 pm #16935541

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. The purchased credits are instantly available on your WPML.org account. Now, You should be able to assign the credits from your WPML.org account to any registered site by following the below doc: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits

If the WPML is not registered properly on that site then please try to follow the below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key(if it exists).
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6 It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you