[Resolved] I cannot able to translate header properly
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues with translating a shortcode in your Foxiz theme, where the Arabic shortcode is registered as an English string, we can help you resolve this. Solution: First, you need to mark the problematic string and change its source language to Arabic. After that, translate the string again. For detailed guidance, follow the steps in our documentation on how to change the source language of strings. Additionally, if you add the English shortcode inside the Theme Options, you should be able to translate it from English to Arabic.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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Background of the issue:
hello,
theme : Foxiz, latest version. WordPress latest version and all plugins as well.
I have built 2 header using "Ruby template"
1 for english shortcode([Ruby_E_Template id="70945"])
1 for Arabic shortcode([[Ruby_E_Template id="71064"])
my default language is english
I have setup the hedaer from theme option using ruby template shortcode for English = [Ruby_E_Template id="70945"]
but I have noticed. After few minutes browsing the website from frontend.
the theme option header shortcode change to arabic([Ruby_E_Template id="71064"]) automatically.
it is also facing another string translation.
Hi there...
Check my homepage - hidden link for english
you can see the arabic logo header that is - [Ruby_E_Template id="71064"]
but I had set the English header from Dashboard > Theme option > Header ([Ruby_E_Template id="70945"])
See attachment for english header
and translate the header to arabic from string translation
but Again - After few minutes browsing the website from frontend.
the theme option header shortcode(Dashboard > Theme option > Header) change to arabic([Ruby_E_Template id="71064"]) automatically.
same issue for other string translation. see the website footer copyright text
For example :
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
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I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site.
If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.
If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
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