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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 3 replies, has 1 voice.

Last updated by petrL-10 2 days, 6 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
March 7, 2025 at 1:02 pm #16788483

petrL-10

Background of the issue:
I am trying to use WPML with Elementor on my site hidden link. I recently purchased WPML and am attempting to add Elementor elements.

Symptoms:
I can't add Elementor elements like Accommodation Types Carrousel when using WPML.

Questions:
Why can't I add Elementor elements like Accommodation Types Carrousel with WPML?

March 7, 2025 at 1:49 pm #16788885

petrL-10

Another thing is missing the header and footer from Elementor.

March 7, 2025 at 2:43 pm #16789066

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I checked your theme and plugins, and it seems that the "Accommodation Types Carrousel" is a custom Elementor widget. It's likely that the author of your theme haven't made it multilingual ready, so you will need to register it manually. You can check the steps here:

https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

In a nutshell, you must install and activate the Multilingual Tools plugin, visit the page's WP Editor, copy the XML of the unregistered widgets, and paste it in WPML > Settings > Custom XML Configuration. After that, make a small change to the original page and save, and update the translation. Let me know how it goes.

As for the header and footer, if they were built with Elementor, they must be translated via WPML > Translation Management.

Check here: https://wpml.org/documentation/plugins-compatibility/elementor/

Let me know how it goes.

March 7, 2025 at 3:16 pm #16789128

petrL-10

I followed your steps, but they did not work.

Can I please give you access to check it?

Thanks.

March 7, 2025 at 5:18 pm #16789551

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Sure.

I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.

The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.

I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.

IMPORTANT

Please make a backup copy of the site files and database before giving us access.

- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:

hidden link

March 7, 2025 at 5:56 pm #16789595

petrL-10

Please fix the issue with the header and footer too. I appreciate it. Thank you.