[Resolved] Permalinks on products have changed for 1 specific languaga
This thread is resolved. Here is a description of the problem and solution.
Problem: The client's website, which is multilingual, encountered an issue where product URLs in the French version were incorrect, leading to 404 errors. Solution: First, we suggested that the client tests the issue on a staging site using the default WordPress theme and only WPML and WooCommerce plugins enabled, ensuring all other plugins were disabled. This step was to isolate the problem and confirm it was not caused by a theme or another plugin. Upon further investigation, we discovered that the translation of the custom product base in French was incorrect. We corrected the base to match the other languages, which resolved the issue and the URLs began working correctly.
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Background of the issue:
My site has 3 languages. Suddenly, on the French language version, my products are showing a wrong URL causing a 404 error. I have looked at several things but can't see anything particular.
Symptoms:
Permalinks on products have changed for the French language, causing a 404 error.
Questions:
Why are the product URLs incorrect in the French language?
How can I fix the 404 error for French product URLs?
Do you have a staging site where you can test a few things? Try to see if the issue happens when usingthe WP default theme and only WPML plugins and Wocommerce enabled, all other disabled. Please make sure to create a backup, before doing any actions, just in case.
If not, would it be possible to create one so we can also check further?
not much I can suggest since I am not sure how are you building and creating these pages, and I see you are using some 3rd party plugins / theme that might not be compatible with WPML.
I would like to suggest testing if the same issue happens with the default WP theme and only WPML plugins and Wocommerce, all others disabled. That way we can see if the issue is with product links and translation, or the issue is specific to that page and the way you are building it.
If possible I would suggest creating a staging and testing that.
Other than that you can share with me how are you creating that page, and if you are using any additional builder widgets or plugins?
1)I see your product in EN has only URL with product/title, while in FR it has categories in URL. Are you using some plugin or similar to remove it from default language?
2) Please share the access details of your website, so I can log in and take a look.
I’m enabling a private message for the following reply.
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- Please backup the site files and database before providing us access.
- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.
