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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is facing issues with translations not appearing correctly on the live site, although they work fine on the staging site. Specifically, the problems are with Product Add ons, ACF labels for products, and footer widgets not being translated.
Solution:
If you're experiencing similar translation issues, we recommend you follow these troubleshooting steps after ensuring you have a full site backup:
1) Navigate to WPML>>Support page and click on the Troubleshooting link.
2) On the Troubleshooting page, under the *Clean up* section, sequentially click and process the following options:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Show custom MO Files Pre-generation dialog box and Generate .Mo files
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
3) If the issue persists, go to WPML>>String Translation and resave the translations for the strings in question.
4) Clear all types of caches.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.

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This topic contains 1 replies, has 2 voices.

Last updated by Bigul 1 year, 2 months ago.

Assisted by: Bigul.

Author Posts
February 27, 2024 at 6:05 pm

webmasterW

1- Product Add ons are not translated, they are translated in staging

2- Product ACF labels are not getting translated also, working fine on staging

3- Footer widgets are not getting translated, works fine on staging

Product URL - hidden link

hidden link

February 27, 2024 at 6:51 pm
February 28, 2024 at 8:57 am #15352551

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Please try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not.

1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)

2) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Show custom MO Files Pre-generation dialog box>>Generate .Mo files
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE

3) If the problem remains, please visit WPML>>String Translation and resave the translation of strings showing the issue
4) Clear all types of caches

--
Thanks!

Bigul

February 28, 2024 at 12:45 pm #15353940

webmasterW

Thanks Bigul, that fixed the issue.