product list in Woocommerce products categories is not visible

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the product list in WooCommerce product categories is not visible in a secondary language, although pagination works and single product translations are visible. The client is using the Uncode theme, and the issue does not occur when switching to a different theme.
Solution:
We recommend checking if the Elementor template used for the product list has been fully translated. Incomplete translations of templates can lead to visibility issues in secondary languages. The client should ensure that the template translation is complete and then test the product list visibility again.
If completing the template translation does not resolve the issue, we advise the client to contact us for further assistance. It's important to note that the solution provided might be outdated or not applicable to the client's specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If the problem persists, please open a new support ticket.

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Tagged: Not WPML issue

This topic contains 2 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 year ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
March 25, 2024 at 5:14 pm #15448490
giocaS	Product list in Woocommerce products categories is not visible in a secondary language. Pagination is working, and I can also see single product translations. I use Uncode theme. If I switch to a different theme everything works well.
March 25, 2024 at 6:25 pm #15448639
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, Thank you for sharing the details. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
March 26, 2024 at 4:53 pm #15452607
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, It seems to me that this problem is occurring because you are using an Elementor template that has not yet been translated. See the attached images. Please complete the translation of the template and try again. If that doesn't solve it, you can contact me 🙂
March 28, 2024 at 8:20 am #15459265
giocaS	Great! Thank you very much