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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to register a multisite with WPML but encounter issues where the page refreshes without any action after entering the site key.
Solution:
1. Ensure you have followed the instructions for registering WPML on a multisite, which can be found here: https://wpml.org/documentation/support/multisite-support/#registering-wpml-on-multisite.
2. Download a fresh copy of the WPML Multilingual CMS plugin from your WPML.org account, activate it, and attempt the registration process again.
3. Check for server errors by navigating to WPML → Support and clicking on Installer Support. If no errors are visible, click 'Check Now' next to Installer System Status. For more details, visit: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#how-do-i-check-the-installer-support-log-for-errors.
4. Contact your hosting provider to ensure they whitelist the following domains:

  • wpml.org
  • cdn.wpml.org
  • api.wpml.org
  • api.toolset.com
  • cloudfront.net

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 2 voices.

Last updated by Andrey 4 months ago.

Assisted by: Andrey.

Author Posts
October 2, 2024 at 4:16 pm #16246676

andreyK-12

Background of the issue:
I am trying to register a website using WPML. Our site hidden link is a multisite. I tried to make registration through OTGS installer, tried to install plugins separately, and also through the network admin console and the admin console of the hotel site.

Symptoms:
After entering the site key, the page is refreshed and nothing happens.

Questions:
How can I successfully register my multisite with WPML?
Why does the page refresh without any action after entering the site key?

October 2, 2024 at 4:25 pm #16246758

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

Have you followed the instructions in the following article?

https://wpml.org/documentation/support/multisite-support/#registering-wpml-on-multisite

If you're still experiencing the issue, please try downloading a fresh copy of the WPML Multilingual CMS plugin from your wpml.org account, activating it, and going through the registration process.

October 3, 2024 at 7:59 am #16248252

andreyK-12

Hello!

As I wrote above, I have tried different installation options. Including installation of WPML Multilingual CMS plugin from my wpml.org account. In this case, when you go to the plugin setup, a page opens with only the title ‘WPML Setup’ and nothing else.

Below I provide debug, maybe they will help to understand:

{"core":{"Wordpress":{"Multisite":"Yes","SiteURL":"https:\/\/landing.encycam.com","HomeURL":"https:\/\/landing.encycam.com","Version":"6.6.2","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, wp_font_family, wp_font_face, e-landing-page, elementor_library, collection, component-library, custom-slider, events, capabilities, profile, industries, news, wpcf7_contact_form, wpcf7r_action, wpcf7r_leads, rm_content_editor, rank_math_schema","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, rejected, expired, unpublished, dp-rewrite-republish","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.1","PHPVersion":"8.3.7","MySQLVersion":"11.3.2","ServerSoftware":"nginx\/1.24.0"},"PHP":{"MemoryLimit":"4096M","WP Memory Limit":"64M","UploadMax":"200M","PostMax":"64M","TimeLimit":"30","MaxInputVars":"10000","MBString":true,"libxml":true}},"plugins":{"active_plugins":{"sitepress-multilingual-cms\/sitepress.php":{"Plugin Slug":"sitepress-multilingual-cms","Name":"WPML Multilingual CMS","PluginURI":"https:\/\/wpml.org\/","Version":"4.6.13","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"sitepress-multilingual-cms","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"WPML Multilingual CMS","AuthorName":"OnTheGoSystems"},"admin-columns-pro\/admin-columns-pro.php":{"Plugin Slug":"","Name":"Admin Columns 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October 3, 2024 at 8:30 am #16248312

andreyK-12

There are also errors in the console: hidden link

October 3, 2024 at 1:36 pm #16250403

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the information.

I see many errors that the server responded with a status of 404.

Go to WPML → Support and click Installer Support. If you don’t see any errors in the log, click Check Now next to Installer System Status. Do you see any errors?

https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#how-do-i-check-the-installer-support-log-for-errors

You need to ensure that your hosting provider whitelists the following domains:

- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net