This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to register a multisite with WPML but encounter issues where the page refreshes without any action after entering the site key.
Solution:
1. Ensure you have followed the instructions for registering WPML on a multisite, which can be found here: https://wpml.org/documentation/support/multisite-support/#registering-wpml-on-multisite.
2. Download a fresh copy of the WPML Multilingual CMS plugin from your WPML.org account, activate it, and attempt the registration process again.
3. Check for server errors by navigating to WPML → Support and clicking on Installer Support. If no errors are visible, click 'Check Now' next to Installer System Status. For more details, visit: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#how-do-i-check-the-installer-support-log-for-errors.
4. Contact your hosting provider to ensure they whitelist the following domains:
- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Exception
This topic contains 4 replies, has 2 voices.
Last updated by Andrey 4 months ago.
Assisted by: Andrey.
Author | Posts |
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October 2, 2024 at 4:16 pm #16246676 | |
andreyK-12 |
Background of the issue: Symptoms: Questions: |
October 2, 2024 at 4:25 pm #16246758 | |
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Thank you for contacting WPML support. Have you followed the instructions in the following article? https://wpml.org/documentation/support/multisite-support/#registering-wpml-on-multisite If you're still experiencing the issue, please try downloading a fresh copy of the WPML Multilingual CMS plugin from your wpml.org account, activating it, and going through the registration process. |
October 3, 2024 at 7:59 am #16248252 | |
andreyK-12 |
Hello! As I wrote above, I have tried different installation options. Including installation of WPML Multilingual CMS plugin from my wpml.org account. In this case, when you go to the plugin setup, a page opens with only the title ‘WPML Setup’ and nothing else. Below I provide debug, maybe they will help to understand: {"core":{"Wordpress":{"Multisite":"Yes","SiteURL":"https:\/\/landing.encycam.com","HomeURL":"https:\/\/landing.encycam.com","Version":"6.6.2","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, wp_font_family, wp_font_face, e-landing-page, elementor_library, collection, component-library, custom-slider, events, capabilities, profile, industries, news, wpcf7_contact_form, wpcf7r_action, wpcf7r_leads, rm_content_editor, rank_math_schema","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, rejected, expired, unpublished, 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October 3, 2024 at 8:30 am #16248312 | |
andreyK-12 |
There are also errors in the console: hidden link |
October 3, 2024 at 1:36 pm #16250403 | |
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
Thank you for the information. I see many errors that the server responded with a status of 404. Go to WPML → Support and click Installer Support. If you don’t see any errors in the log, click Check Now next to Installer System Status. Do you see any errors? You need to ensure that your hosting provider whitelists the following domains: - wpml.org |