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[Closed] RoyalBio : Homepage strings not translating

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 7 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author Posts
November 4, 2023 at 7:19 pm #14731861

fredF-12

Hello guys, 

Could you please help me with the issue described in the video linked below ?
hidden link

Thanks in advance.
November 6, 2023 at 8:20 am #14735297

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site to check the home page translation, so I would need to request temporary access (WP-Admin and FTP).
Preferably to a test site where the problem has been replicated.

Your following answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
November 15, 2023 at 9:53 am #14806843

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access link. I added the following code to WPML-> Settings-> Custom XML tab. 

<wpml-config>
  <gutenberg-blocks>
    <gutenberg-block type="kadence/infobox" translate="1">
      <xpath>//div/h4</xpath>
      <xpath>//div/p</xpath>
    </gutenberg-block>
  </gutenberg-blocks>
</wpml-config>

After that, I updated the page in the default language and its translation. Kindly check the page and let me know if it works correctly. (hidden link)

Please check our guide about registering blocks for translation. (https://wpml.org/documentation/support/language-configuration-files/#gutenberg-blocks)

Best regards,
Osama
November 17, 2023 at 5:18 pm #14865447

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I checked your live site and found that you selected the Classic editor, which doesn't support automatic translation, so I changed to the Advanced Translation editor. (Kindly check the attached screenshot)

Also, you select "translate what you choose" translation mode, but if you want WPML to translate your content automatically without sending it to translation, please select the "automatic translation" mode. Kindly check this guide. (https://wpml.org/documentation/automatic-translation/)

Best regards,
Osama

2023-11-17_19-00-30.jpg
November 18, 2023 at 7:07 am #14867181

fredF-12

Hello guys, 

Could you please help me with the issue described in the video linked below ?
hidden link

Thanks in advance.
November 18, 2023 at 7:09 am #14867185

fredF-12

The issue is that they are more languages than needed here and I don't want everything to be translated. I want to select the pages.

November 18, 2023 at 7:23 am #14867191

fredF-12

Sorry I know this is the third message but nothing works. It feels like you don't check that thing you recommend are actually working.

hidden link

Please provide with a valid solution or a refund. Thanks
November 19, 2023 at 7:32 am #14869629

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I checked your English home page, and it seems to be translated correctly. (hidden link)

In your last video, the translation editor works as expected, so please let me know what seems to be the issue with translating using ATE.

Best regards,
Osama

The topic ‘[Closed] RoyalBio : Homepage strings not translating’ is closed to new replies.