Home›Support›English Support›[Resolved] Some pages seem to have incomplete or missing translations. I don’t have any issues with the credi...
[Resolved] Some pages seem to have incomplete or missing translations. I don’t have any issues with the credi...
This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported issues with incomplete or missing translations on their website using WPML. Solution: We recommended adding a custom XML configuration to ensure all elements are translatable. The client can access this setting by navigating to the WPML settings in their WordPress admin panel. After updating the XML configuration, the client should resave the primary language page to trigger the automatic translation process. For the footer translations, we enabled the translation option, and the client needs to complete the translation manually.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Some pages are partially translated, and you can find an example in the attachment. The same issue occurs on many of my pages.
In the two images attached, I cannot see the untranslated text in the content search either.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Yes, I watched the video you sent, understood it, and applied the solution. The issue is resolved, but I noticed two additional problems. I have prepared a new video to demonstrate these issues.
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New threads created by Kor and linked to this one are listed below:
I'm glad that most of your issues are resolved. I'd like you to know that our support policy allows us to take care of only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.
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