Something went wrong with automatic translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with automatic translations on product pages using the Flatsome theme with WPML. Not all blocks are being translated, and manual changes revert after a short time.
Solution:
We recommend following these steps to resolve the issue:
1. Go to WPML -> Translation Management -> Translation Jobs and cancel any in-progress job. If there is no in-progress job, proceed to the next step.
2. Edit the default page, make a small change, and update the page.
3. Navigate to WPML -> Translation Management and send this page to the translation basket. Ensure to tick the checkbox, scroll down, and click translate, then access the translation basket tab.
4. In the translation basket, send the page to yourself as a translator.
5. Go to WPML -> Translations, take the page, translate it ensuring the translation is saved 100%, and then check if the correct content displays.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

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Tagged: Exception, WCML

This topic contains 1 reply, has 2 voices.

Last updated by Lauren 1 week, 1 day ago.

Assisted by: Lauren.

Author	Posts
September 26, 2024 at 3:58 pm #16226375
oleA-2	Background of the issue: I’m encountering an issue with automatic translations when using the Flatsome theme with WPML, particularly on product pages. It seems that the translation is stuck (ID: 112690100), and I’m unable to translate all the blocks properly on these pages. Symptoms: - Not all blocks on product pages are being translated, and it appears that WPML is not detecting certain text within the product blocks. - When I try to manually translate these blocks, the changes appear temporarily but are reverted after a short time. - This issue is affecting several blocks on my product pages, and my edits aren’t being saved. Steps I’ve Taken: - I’ve tried manually translating the block content on product pages, but the changes revert after a short time. - I’ve confirmed this issue occurs specifically on blocks connected as product pages when using the Flatsome theme with WPML. Questions: Could you assist with troubleshooting why the automatic translation is stuck and why my manual changes are being reverted on product pages? Are there any known compatibility issues with Flatsome product blocks and WPML that could be causing this? Is there a workaround or fix I can apply?
September 26, 2024 at 4:20 pm #16226786
Lauren Supporter Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Please run the clean up steps and once those are done, try the following steps to test one page: 1. Go to WPML -> Translation Management -> Translation Jobs and cancel the in progress job. If there is no in progress job, continue to the next steps. 2. Edit the default page. Make any small change and update the page. 3. Go to WPML -> Translation Management and send this page to the translation basket. Tick the checkbox, scroll down and click translate, then you will see the translation basket tab. 4. Click the translation basket and send the page to yourself as a translator. 5. Go to WPML -> Translations and take and translate the page. Save the translation 100% and then let's see if the correct content shows.
September 30, 2024 at 6:19 pm #16237428
oleA-2	Super ! That fixed this issues I mentioned 😀

oleA-2 confirmed that the issue was resolved on 2024-09-30 18:19:57.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.