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This topic contains 12 replies, has 2 voices.

Last updated by dennisv-9 1 year, 7 months ago.

Assisted by: Long Nguyen.

Author Posts
April 12, 2023 at 6:49 am #13452323

dennisv-9

Hi, Erik here not Dennis (Dennis, is my college of partner company)

Third Isseu: alle micro images are gone in other languages.

April 12, 2023 at 6:55 am #13452365

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Erik,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Please follow the documentation below to translate the media
https://wpml.org/documentation/getting-started-guide/media-translation/#id5

You will need to click on "Start" and "Apply" buttons to duplicate existing media on your site and apply the settings for newly uploaded media.

Look forward to your reply.
Thanks

April 12, 2023 at 11:06 pm #13460199

dennisv-9

Dear Long i clicked and tried about everything, and its tking to mutch of my time, can you or someone with the knowledge assit me by login in. i off course would pay for the time.
This is a tourist site and in 2-4 weeks this site must be up and running 100% for now because of all the extra data the site is about 50% slower. i need to address this also after the implementation, maybe move the german site as i standalone url to speed up for dutch users and german users (about 70& in summer.) 4000-6000 a day. Please advice.

April 13, 2023 at 10:04 am #13463101

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

Regarding my reply in the previous ticket.
If you want to let me check the issue on your site, please share temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup:
https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

If you want to hire an expert developer, I would recommend you contact one of our certified partners. In this link, you will find a list of our certified partners: https://wpml.org/contractors/

Look forward to your reply.
Thanks

April 14, 2023 at 3:23 am #13470041

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

The admin account looks incorrect. Can you please recheck this and share the account again?
Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌

Look forward to your reply.
Thanks

April 14, 2023 at 4:24 am #13470357

dennisv-9

Ok in the last secured post from me i changed the password sorry, i must be tired. i put the account in somewhere else.

please try again.

April 14, 2023 at 5:49 am #13470655

dennisv-9

are you getting in. i need to go sleep now for 5 hours.

April 14, 2023 at 6:55 am #13470945

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

Yes, I can login. I see the featured image of the post in the German language is copied and the content is translated as well, checking in the admin area. Please check this screenshot hidden link

If I switch to the Divi main theme (not Extra), the post content display correctly. There should be a setting in the Extra theme that prevents using the Divi builder in the translation post. I'm trying to find this and I will update you here when I have something to share.

Also, I see a lot of content (posts, pages, layout ...) are translated but not approved. Please approve the translations and translate all content on your site.

Thanks

April 14, 2023 at 7:12 am #13470977

dennisv-9

menus broken, german posts on startscreen or not clickable or 404
maybe its bettter to put backup restore and then you roll it out the right way, again i gladly pay.

Schermafbeelding 2023-04-14 090559.jpg
Schermafbeelding 2023-04-14 090709.jpg
Schermafbeelding 2023-04-14 0910709.jpg
April 14, 2023 at 8:53 am #13471911

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

Please discuss the issue with broken category links in the previous ticket https://wpml.org/forums/topic/divi-extra-al-categrories-broken-en-links-to-help-please/

In this ticket, please discuss the main issue: "alle micro images are gone in other languages.". Do you see featured images copied to the translation post properly?

Look forward to your reply.
Thanks

April 17, 2023 at 2:53 am #13483271

dennisv-9

ok

April 19, 2023 at 3:06 am #13500999

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

If you see the featured image is copied to the translation correctly, let's check the compatibility issue with the Extra theme and WPML in your other tickets and see if it helps the post layout.

Look forward to your reply.
Thanks