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This thread is resolved. Here is a description of the problem and solution.

Problem:

The page's translation always shows the Gear icon, even if it's completed in the translation editor.

Solution:

The Divi video module caused this issue. When deleting this module, the page's translation worked correctly.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 3 voices.

Last updated by Osama Mersal 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author Posts
November 30, 2023 at 3:55 pm #14964961

margrietR

On a multi lingual website (Dutch original language) all pages have been translated to English without an issue except for this one: hidden link

After saving the icon in the overview does not change to a pencil but remains a radar (see image). And in the overview of English pages, this page is missing.

Many thanks.

I might not react to your reply until tomorrow.

ScreenHunter 3349.jpg
November 30, 2023 at 5:18 pm #14965673

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi,

thanks for contacting us.

Please increase the WP Memory Limit and try to resave the page, it might do the work https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit

November 30, 2023 at 8:53 pm #14967591

margrietR

Unfortunately it did not help resolving the issue.

December 3, 2023 at 9:42 am #14979837

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 4, 2023 at 8:06 am #14982655

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I cloned the mentioned page to check the issue and found that the translation was saved correctly after deleting the video section.

Please check the cloned page and let me know if it works correctly. (hidden link)

Please add a new video section and check the issue.

Best regards,
Osama

December 4, 2023 at 8:44 am #14983199

margrietR

Many thanks!