Background of the issue:
I am trying to resolve a currency display issue on my website hidden link using the WPML plugin. I have created a video demonstrating the problem and discussing potential solutions. The issue involves the displayed prices in Swedish currency being calculated based on Dutch tax rates, causing discrepancies during checkout. I have also provided a temporary login link for further investigation.
See video: hidden link
Admin login: hidden link
Symptoms:
Displayed prices in Swedish currency are calculated based on Dutch tax rates, causing discrepancies during checkout.
Questions:
How can I adjust the display text totals to reflect the correct tax rates for different currencies?
What settings in WPML need to be configured to ensure the correct tax rates are applied for each currency?
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Thanks for sending access to the staging site. I have your site set in minimal settings now, but I can't find anyway to change the currency. I believe you mentiioned I need to test in something other than US dollars, but when I visit the site that is the currency I see. I tried adding a footer currency switcher and a product page currency switcher, but neither are showing up for me.
In US dollars, I see the same price on the homepage as I do in the cart. Please let me know how I can change currency and which currency to test so I can see if the issue is reproduced.
Glad to hear the currency issue is resolved! Our policy is to address one issue per ticket, so for the Klarna translation and strings, please open a new chat and we will be happy to look into that issue specificaly. Thanks!
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
