Unable to complete the ATE translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
Unable to complete ATE Translations

Solution:
Whitelisting the following domain solved the issue:

- wpml.org
- cdn.wpml.org
- api.wpml.org
- ate.wpml.org
- ams.wpml.org
- api.toolset.com
- d2salfytceyqoe.cloudfront.net
- d7j863fr5jhrr.cloudfront.net
- ate-production.s3proxy.wpml.org
- tp.wpml.org
- health.wpml.org
- d2pf4b3z51hfy8.cloudfront.net

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Tagged: ATE

This topic contains 15 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 3 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 19, 2024 at 10:07 am #15203944
emmanuelF-15	Unable to complete the ATE translations
January 22, 2024 at 4:47 am #15209310
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you try again and see if it helps? Look forward to your reply. Thanks
January 22, 2024 at 8:10 am #15209697
emmanuelF-15	Hello, no it still doesn't work. can you activate the private input box so that I can send you the updated connection details securely?
January 22, 2024 at 8:55 am #15209906
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, sure, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
January 22, 2024 at 8:56 am #15209910
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, sure, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
January 22, 2024 at 9:35 am #15210127
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you please disable the cache on your server? also, let me know if I can disable/enable the plugins/themes to test the issue further. Look forward to your reply. Thanks
January 22, 2024 at 9:59 am #15210191
emmanuelF-15	I canot disable cache, but you can reset it by clicking on this button in the admin bar: And yes you can disable some plugins
January 22, 2024 at 10:09 am #15210301
emmanuelF-15	Just for information, we're deploying the server again in 3 hours, and admin access will be blocked again 😬
January 22, 2024 at 10:20 am #15210375
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, The button doesn't clear the cache, I am unable to see the + icon to add translations too. I suggest you to disable the cache completely while we test it. Look forward to your reply. Thanks
January 22, 2024 at 11:07 am #15210765
emmanuelF-15	its done, Can you try with the "expositions" post type ?
January 22, 2024 at 11:18 am #15210946
emmanuelF-15	it seems that you have deactivated the plugin, maybe that's why
January 22, 2024 at 11:25 am #15210971
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I see there are some console errors so I deleted the WPML and tried to install a fresh new copy, but while I try to do so I receive a 503 server error. Can you install a fresh new copy of WPML plugins on the site? Look forward to your reply. Thanks
January 22, 2024 at 2:42 pm #15212185
emmanuelF-15	Hello, I'm looking at this, it's quite strange I'm redeploying the image but I also have a missing files error. How did you remove these files?
January 23, 2024 at 3:57 am #15214012
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	I went to Dashboard->Plugins and deactivated then deleted the plugin. Let me know once the plugin has been added properly.
January 23, 2024 at 10:06 am #15215440
emmanuelF-15	Hello, I have fixed everything. However, I can't open the administration access this week. I'll get back to you next week. Especially since the "ate-production.s3proxy.wpml.org" feed will be open.