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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)
Tagged: WCML
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This topic contains 11 replies, has 2 voices.
Last updated by Long Nguyen 2 weeks, 4 days ago.
Assisted by: Long Nguyen.
Author | Posts |
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November 14, 2024 at 2:04 pm #16403044 | |
piaP-6 |
Background of the issue: Symptoms: Questions: |
November 18, 2024 at 7:05 am #16412976 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi Peter, Thank you for contacting WPML support, I’m happy to help you with this issue. I can see the product title "Blockkerze LILA mit Rillen, 6,8 x 10 cm" is in German language and displayed in the Upsell products section in Danish language. Looking forward to your reply. |
November 18, 2024 at 8:04 am #16413191 | |
piaP-6 |
Hi Long Unfortunately, that did not help. In the backend on the original product, I see that the German products is added. How I that even possible? |
November 18, 2024 at 8:34 am #16413308 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, I would like to request temporary access (wp-admin and FTP) to your site so I can take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Looking forward to your reply. |
November 18, 2024 at 8:45 am #16413383 | |
piaP-6 |
I am not able to offer that. The site has 200 orders per day and we do not have a staging site because the site is 30 GB + |
November 18, 2024 at 9:48 am #16413889 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Can you remove the related product, re-select it and update the product in Danish language? Also, please go to WPML > Support > Troubleshooting > Click on some buttons below and check if the issue is resolved. Looking forward to your reply. |
November 20, 2024 at 4:59 pm #16425823 | |
piaP-6 |
Unfortunately, that did not help. I have run the troubleshooting options in WCML as well. I have looked into the postmeta table of the database and the post ID's in the _upsell_ids field is simply referring to the German translation instead of the Danish. That's weird.. |
November 21, 2024 at 1:22 am #16426977 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Did you edit the product in Danish language, re-select the upsell products and re-update the product? If it still doesn't work, what happens if you manually replace the product ID in the upsell post meta value with the product ID in the original language? Looking forward to your reply. |
November 22, 2024 at 12:08 pm #16433696 | |
piaP-6 |
Hi Long, That will help indeed. However, that does not clear out the reason for the issue. Neither if the issue is occurring on others of the 3K+ products. Best Regards, |
November 25, 2024 at 1:24 am #16437706 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, I understand your situation, however, I cannot replicate the issue on a clean installation of WordPress with some new products. Does this happen when you create new products? Looking forward to your reply. |
December 5, 2024 at 9:54 am #16480712 | |
piaP-6 |
Hi Long, I think I have narrowed down the issue. I think it is a compatibility issue with WP All Import. I tried to import the csv below as a test. The ID's in first columns are only Norwegian ID's. The 4 products are updated with the SKU's in the second columns, and they are correctly translated into the Norwegian version of that product. However, the Danish translations get the exact same ID's set in the database even though they should be touched because they are not in the file and if there are touched, they should be set with the Danish translation of the upsell product - not the Norwegian one. I think I can replicate the issue in a sandbox if you can offer such an enviroment. id;upsell_sku |
December 6, 2024 at 1:23 am #16484283 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, You can access the sandbox site with the following URL hidden link I've installed all necessary plugins WP All Import Pro, WPAI WooCommerce Import, WPML plugins ... that you need to import products. Looking forward to your reply. |
The topic ‘[Closed] Upsell title products’ is closed to new replies.