WPML is seeing images that no longer exist on the page

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Tagged: Not WPML issue

This topic contains 19 replies, has 3 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author	Posts
February 27, 2023 at 2:20 am #13118763
ronaldT-5	I am trying to: Add a page for translation Link to a page where the issue can be seen: hidden link I expected to see: To see only added images Instead, I got: Choose which media to translate with this page (showing current and past images of that page)
February 27, 2023 at 8:09 am #13120081
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, Please try the next suggested steps and let us know if it helps. - Make a backup before proceeding. - Please go to WPML > Support > Troubleshooting > Clean up and click to run next: - Clear the cache in WPML - Remove ghost entries - Fix element_type collation - Set language information - Fix post type assignment Regards, Drazen
February 27, 2023 at 8:50 am #13120637
ronaldT-5	Hi Drazen, I'm afraid it has made no difference.
February 27, 2023 at 9:15 pm #13129529
ronaldT-5	I'm also seeing old text that no longer exists for translation. Yes, I did clear the browser cache as well.
February 28, 2023 at 4:50 am #13131067
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. You can try removing the images from the media library directly and see if it removes the image from the translated page/post. As for the texts, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
March 1, 2023 at 9:04 am #13142601
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I'm able to login now. Are you referring to the images shown in the attached screenshot here hidden link ? Thanks! Kor
March 1, 2023 at 2:43 pm #13145857
ronaldT-5	Okay, I have to start over... my message got an error upon trying to submit. You are working on the wrong page. I will get back to you with the page related to the obsolete images. For now, take a look at hidden link You will see "24 hours" as text in the WPML translation page, but not on the actually webpage.
March 1, 2023 at 5:08 pm #13147351
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I deleted the package here hidden link with the ID "Page Builder Page 11660" and it's displaying correctly now. Could you check? Thanks! Kor
March 1, 2023 at 6:24 pm #13148035
ronaldT-5	I see you have changed the name of the page to Acknowledgement-edit2. Why? Okay, I no longer see "24 hours" on the translation page. But I still see package 11660 still in the list. Shouldn't I remove ALL non-Elementor page builder packages?
March 1, 2023 at 7:30 pm #13148453
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I made some edits to the page title to refresh the "Advanced Translation Editor", yes, you can remove the packages but please make sure you backup before you proceed. Thanks! Kor
March 1, 2023 at 8:22 pm #13148895
ronaldT-5	Do I have to do the same with all other pages to fix issue with other pages? Sure, I will back up first before deleted all Page Builder packages that don't have Elementor into its name.
March 2, 2023 at 1:03 pm #13155113
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. Yes, you'll have to do the same for the pages that you're having issues with. Please make sure the page ID is the correct one. Thanks! Kor
March 2, 2023 at 1:05 pm #13155119
ronaldT-5	Okay, so once I rename a page, can I rename it back to its original name?
March 2, 2023 at 1:07 pm #13155129
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Yes, you can change it back once the Advanced Translation Editor refreshes. Thanks! Kor
March 2, 2023 at 1:10 pm #13155133
ronaldT-5	How do I make sure it refreshes (on its own?)?